Sobia Kashaf

Hello! I’m Sobia Kashif, a dedicated and detail-oriented professional with 6 years of experience in the banking and customer service industry. I worked as a Customer Relationship Officer and General Banking Officer at MCB Bank, where I developed a deep understanding of customer care, operational efficiency, and process handling.

Throughout my career, I’ve provided top-notch service in areas such as account opening, handling customer complaints, issuing cheque books and ATM cards, remittance processing, and managing locker services. I’m highly skilled in using banking software like SYMBOL, MIBS, and EOC, and I have a strong command of MS Office tools for documentation and reporting.

My strengths lie in building long-term customer relationships, solving problems quickly and professionally, and maintaining accuracy in all administrative tasks. I’ve been recognized by my organization for outstanding performance and was honored with the “Spot Award” for service excellence.

I took a career break to raise my child and am now re-entering the workforce with new energy and motivation. Freelancing gives me the flexibility to use my skills while continuing to grow professionally. I am available for part-time remote work and can assist with:

Customer service and support

Data entry and form processing

Complaint handling and CRM updates

Documentation and account management

English–Urdu translation and typing

I am fluent in English, Urdu, and Punjabi, and have strong communication skills—both verbal and written. I’m also trained in fraud detection, compliance, and customer relationship management, which adds to my value as a remote banking or admin support professional.

Clients appreciate my reliability, professionalism, and strong work ethic. I’m committed to providing accurate and timely service that exceeds expectations.

If you're looking for someone who understands how to support customers, manage details with care, and communicate clearly—I'd love to work with you. Let’s connect and see how I can h

elp your business grow!