Snezana Tomovic

SNEZANA TOMOVIC 11010 Belgrade, Serbia · --· LinkedIn More than 10 years in sales and 5+ years of direct people management experience, and a proven track record of selling complex business solutions by developing long term customer relationships. Driven by results, in shaping the world with new technologies business priorities and next-generation productivity gains. An excellent communicator, problem solver, creative and critical thinker with a first-class record in winning high-value deals. Passionate about the vision, leading and developing teams with integrity based on a culture of execution on behalf of the customer, and creating an environment to accelerate team growth and team spirit. EXPERIENCE 01.2017. – PRESENT INSIDE SALES MANAGER IN TELECOM & TECHNOLOGY, NCR • Building sales strategy and implementing solution on the market. • Developing short and long-term KPIs for the team based on current portfolio opportunities financing needs and organizational capabilities. • Responsible for selling activities within Inside Sales Team, from lead generation to successfully onboarding customers aligning with regional leaders and VPs • Work closely with leadership and cross functional members of management team to drive, implement, and improve operational processes • Participates in knowledge development strategy of the team within employee engagement program • Collaborating to build the company brand and market awareness in coordination with the marketing teams. • Developing long-term strategic relationships with customers achieving world class NPS Score • Problem solver and dedicated end-to-end owner of the task as individual • Participates in hiring process from talent hunting to onboarding and long-range coaching employees enabling “always open doors” approach • Being defined and person to go to for entire T&T and engaged on several projects on organization level as Member of the Leadership Council in Serbia 01.2015. – 12.2016. INSIDE SALES- ACCOUNT MANAGER, NCR • Use a various method (email, phone, social media) to create engagement and follow-up to build the pipeline. • Account-based action plan – Identifying long-term opportunities and initiating direct sales activities for a dedicated set of accounts against annual KPIs • Researching and deeply understanding the market and customer needs • Onboarding new clients and facilitating the upselling of the existing services • Providing weekly, and monthly forecast reporting (through Outlook calls) Confidential (Consumer Regulated) 01.2014. – 01.2015. SALES SUPPORT SPECIALIST, NCR • Supporting Sales team internally being engaged in proposal cycle (quote to cash) • Effectively collaboration with cross teams internally as an action owner until completion of onboarding customers • Gate keeper of the internal processes and directly being involved in process creation and implementation • Aligning pre-sale and post-sale resources to support the overall business and customer needs in providing proposals in time. • Continuously working on existing contracts and making sure existing contracts are renewed and finding the opportunities for upselling • Continuously working on Customer experience through the CX Program • Account Receivable collaboration until complete clean-up of outstanding Payment with customers 02.2013. – 01.2014. ACCOUNT SPECIALIST, GROUNDLINK HOLDINGS LLC • Closing financial transactions by collaboration internally with Payroll team. • 100% accuracy of all payments to employees and affiliates 02.2008. – 01.2013. CHANNEL SPECIALIST, GROUNDLINK HOLDINGS LLC • Seeking for new accounts and working on new business strategies within Sales Department. • Working with channel partners all around the World, delicately managing several steady accounts and signing contracts with medium sized companies. • Building long- term relationship with the customers ensuring service renewals. • Managing team and providing training and onboarding new team members. EDUCATION UNIVERSITY OF TRANSPORT AND TRAFFIC ENGINEERING, BELGRADE, SERBIA SKILLS • LANGUAGES: • English • Spanish • • • • BUSINESS DEVELOPMENT MS OFFICE MS TEAMS SALESLOFT, ZOOMINFO, LI NAVIGATOR • • • • • • SALES/PEOPLE/ TIME MANAGEMENT SALES STRATEGY CUSTOMER SUCCESS INTERCULTURAL COMMUNICATION CRM – SALES FORCE QUICK BASE, WORKDAY, SEISMIC 2 Confidential (Consumer Regulated) ACTIVITIES • • • • • TRAVELING LANGUAGES TECHNOLOGY AGRICULTURE WOODWORKING AWARDS • • • • • • • • • • E2E OWNERSHIP NOMINATED BY GLOBAL VP TEAM 2021 INNOVATION OF THE YEAR 2021- LUNCHING DIGITAL SELLING STRATEGY INNOVATION AWARD FOR PROCESS IMPROVEMENT 2020 CPC SALES CENTURY POINT CLUB AWARD 2019 INVOICING INNOVATION AND IMPROVING CUSTOMER EXPERIENCE 2019 CPC SALES CENTURY POINT CLUB AWARD 2018 KNOCKOUT AWARD FOR GLOBALL ROLLOUT PROJECT 2017 BEST TEAM PREFORMER 2016 BEST TEAM PREFORMER 2015 BREAKING NEW GROUND BY IMPLEMENTING NEW SOLUTION ON THE MARKET 2015 3 Confidential (Consumer Regulated)