- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 29 years old
- Location:
- Rumuigbo, Port Harcourt, Rivers State, Nigeria
- Experience:
- 5 years
MAURICE, SLY BENJAMIN
CUSTOMER SERVICE SPECIALIST
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•
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Port Harcourt,Nigeria
• www.linkedin.com/in/slybmaurice
PROFESSIONAL SUMMARY
A goal-oriented Customer Service specialist with over 5 years of dedicated experience in customer service
and currently thriving as a Digital Customer Service team member. My career journey has equipped me
with expertise in customer support, cash management and sales strategies. I am also a tech enthusiast with
a knowledge in lead generation and project management who is passionate about leveraging emerging
technologies and continuously upskilling to drive customer satisfaction and operational excellence.
SKILLS
onflict Resolution
C
Problem Solving
Attention to details
eam Leadership
T
Project Management
Crm Software Proficiency
ublic Speaking
P
Strategic Planning
Sales
xcellent Communication
E
Process Improvement
Time Management
PROFESSIONAL EXPERIENCE
Customer Service
United Bank For Africa | Port Harcourt, Nigeria | 2020 - 2022
● Assisted customers with inquiries, product information, and account issues, providing prompt and
accurate responses to ensure a high level of customer satisfaction.
● Handled a high volume of inbound calls and emails, efficiently managing customer queries,
troubleshooting issues, and resolving complaints in a timely manner.
● Processed transactions, such as account updates, bill payments, and product orders, ensuring
accuracy and adherence to company policies.
● Documented customer interactions in CRM software, maintaining detailed and up-to-date records
of all communication to ensure smooth follow-up and resolution.
● Collaborated with cross-functional teams, including sales and technical support, to resolve customer
issues and provide comprehensive solutions.
Digital Customer Service Representative
United Bank For Africa | Port Harcourt, Nigeria | 2022 - Till date
esolvedcustomerissuespromptlyandempatheticallybyprovidingreal-timedigitalsupportacross
● R
chat, email, and social media channels—ensuring a seamless and stress-free experience for every
customer.
● Identified and addressed common pain points, guiding customers through complex banking
processes such as transaction errors, login problems, or mobile app navigation—reducing confusion
and boosting satisfaction.
● Proactively educated customers on digital banking tools, helping them access services faster and
more independently—resulting in fewer repeat inquiries and greater customer empowerment.
● Collaborated with technical and operations teams to escalate and fix unresolved issues swiftly,
ensuring customers were not left waiting and felt heard and supported at every stage.
● G
athered and analyzed customer feedback to detect recurring issues and recommend service
improvements—contributing to a more user-friendly banking experience and long-term customer
retention.
EDUCATION
BACHELORS IN COMPUTER SCIENCE| Gregory University, Uturu, Nigeria
2023
