Simon Kay Arbolado

 ARBOLADO, SIMON KAY D. Block 87, Lot 4 Phase 1 Lumina Homes Barangay Culianin Plaridel, Bulacan Mobile Number:- Email Add:- Professional Summary: Hi Team! I am a results-driven customer service professional focused on delivering exceptional support for diverse needs. Successful at managing concerns and resolving conflicts to maximize customer satisfaction I have a strong background in Telecommunications industry as well as managing teams. I am very goal oriented and can work with minimal to no supervision once I have the lay of the tools and project at hand. I am very passionate about what I do and getting the job done and healthy work environment for the people around is a must for me. SKILLS * Team task delegation * Team performance* Escalation Management * Customer complaint resolution * Relationship Management* Team training and Leadership * Customer account management* Account updating* Call Management * Documentation* Call auditing* Data Entry EDUCATIONAL ATTAINMENT: College Level : University of Santo Tomas España, Manila - Chiang Kai Shek College Padre Algue Street, Tondo, Manila - Secondary Level   :     Chiang Kai Shek College                                        Padre Algue Street, Tondo , Manila                                        - Working experience: Verleo Catering Services Dry/ Wet good receiver - Responsibilities: Received Items from suppliers such as (Fish, Canned Goods, Dining Utensils (etc.) Prepared Inventory stock of Chefs, Waiters and Prep team in order to fulfill orders of clients. Sorted Inventory items and made sure all supply closets are neatly stacked for ease of use Tallied Inventory at the end of the week to know current level of supplies and relied on finding as basis for replenishment orders. Alorica Teleservices Inc Operations Customer Service Representative Lead - Responsibilities: Call auditing and transcribing Handling agent concerns (work related and personal development) Handling customer concerns and resolving them (outbound/inbound/email and chat) Responding to client and managers request about personal growth and input of agents Sending daily reports regarding team and agent development Sending reports about call audits and findings to make a better customer experience Delegation of tasks to agents that are pace setters for leadership Character reference: Lachica, Theamarie (Team Manager) Alorica Teleservices Inc. – Quezon City- Apostol, Aaron (Team Manager) Alorica Teleservices Inc. – Quezon City- Co, Joseph (Team Manager) Alorica Teleservices Inc. – Quezon City- I hereby certify that the above information is true and correct to the best of my knowledge and belief.