Simon Kay Arbolado

Greetings,

My name is Simon and I have been recently working for a family law firm in Florida for more than 2 years handing intake calls as well as time entries and calendar scheduling using My Case. I have also been in the call center industry for almost 5 years, wherein I took calls as an agent for the 1st half and gradually become a support coach and subject matter expert then handling my own team.

I have extensive experience not only in Administrative Tasks, but also having an extensive tenure when it comes to customer service and knowledge of KPI in customer service which enables me to know the importance of being consistent and organize in the things that I do while handling and communicating with people