Simileoluwa Afolabi Jombo

Simileoluwa Afolabi-Jombo .F. I am passionate about data analysis, customer success, business consulting, and writing. linkedin.com/in/simileoluwa-faith-afolabi-jombo-9972a8103 7, Ayato Street, Yaba, Lagos, Nigeria -- EXPERIENCE SKILLS Paystack, Lagos, Nigeria — Product Specialist/Key Account Manager Personal Skills September 2018 - Present I currently serve as a relationship manager and consultative strategist for Paystack's top customers. As a Product Specialist, I drive Paystack’s growth engine by building deep relationships with some of our largest merchants, identify new business opportunities, and work to increase the adoption of Paystack within my portfolio of companies. ● Ability to effectively lead a team. ● Great oral and written communication skills. ● Impressive business skills. ● Logical and problem-solving skills. Decode Fintech, Lagos, Nigeria — Content Writer/Editor ● Ability to work effectively August 2019 - Present in a team and as an As a content writer/editor, I collate, write, and publish a newsletter individual. that summarises some of the biggest fintech news in Africa to ● Detail-oriented share with an expanding list of subscribers every week. ● Ability to adapt and pick up new skills quickly. EdenLife, Lagos, Nigeria — Customer Success Lead Consultant August 2020 - February 2021 ● Developed and implemented a robust and detailed customer Technical Skills onboarding process ● MySQL ● Effectively streamlined and documented the team’s processes ● Tableau for data ● Created and implemented a process to help the team with leveling up their skills ● Developed and implemented a customer resurrection plan ● Created and implemented a performance review process for the team Guaranty Trust Bank, Lagos, Nigeria — IT Business Analyst October 2016 - September 2018 visualization ● Prototyping using Balsamiq and Proto i.o ● Project Management ● Microsoft Office LANGUAGES As a Business Analyst, I identified gaps for automation, ● English improvements, and developed standardized requirement ● Yoruba specification documents for identified solutions. I also ensured that all issues and/or complaints emanating from projects are handled professionally, promptly & efficiently. Some of the other interesting things I did were to facilitate daily scrum meetings with the Application Development team and ensure CERTIFICATIONS ● projects are completed within a set period. EDUCATION Bowen University, Iwo, Osun State — Bsc. Computer Science August 2010 - November 2014 Federal Government Girls’ College, Sagamu, Ogun State — West Africa Senior School Certificate September 2004 - June 2010 Microsoft Database Fundamentals 2017 ● Tableau Desktop Specialist