PROFESSIONAL SUMMARY
Experienced End User Support Analyst and Infrastructure Engineer with a strong background in
providing BAU support in fast-paced, professional environments. Adept in managing escalated
technical issues across Windows, Azure, and Office 365 ecosystems. Proven ability to support
enterprise end-user hardware and software platforms, mobile devices, and endpoint security
tools. Excellent communicator capable of working effectively across all technical skill levels.
Currently seeking a full-time onsite End User Support role in Cardiff.
KEY SKILLS & TECHNOLOGIES
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End User Support: BAU desktop support, ticket handling, user onboarding/offboarding
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Operating Systems: Windows 10/11, Microsoft Windows Server -)
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Microsoft Technologies: Office 365, MS Exchange, Active Directory, Azure
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Endpoint Management: SCCM, Intune, MobileIron, BitLocker, McAfee PGP
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Hardware: HP, Lenovo, Apple (MacBooks, iPhones, iPads), VoIP telephony, WiFi
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Device Imaging & Deployment: SCCM, MDT, BIOS/Firmware configuration
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Networking: DNS, DHCP, VPNs, LAN/WAN, firewall rules
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Tools & Automation: PowerShell scripting, RMM/PSA platforms, documentation
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Soft Skills: Excellent communication, customer service, incident logging
PROFESSIONAL EXPERIENCE
TechDrive Consulting Limited, UK
Senior IT Systems Engineer / Infrastructure & Escalations
March 2024 – Present
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Provided 2nd/3rd line support for BAU and infrastructure escalations in professional
environments.
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Managed user support, device configuration, and Microsoft 365 administration.
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Delivered on-site and remote assistance for end user devices, including laptops, phones,
and tablets.
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Utilized SCCM and Intune for device imaging, deployment, and software distribution.
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Supported WiFi networks, telephony, VPNs, and end-user security configurations
(BitLocker, McAfee).
LM Ericsson, Nigeria
Network & Systems Engineer
August 2020 – February 2024
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Supported enterprise Windows systems, Active Directory, MS Exchange Online, and
Azure.
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Provided user support and managed endpoint hardware/software including Apple and
HP devices.
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Configured mobile devices and enforced security via MobileIron MDM and SCCM.
Philips Consulting (Seconded to LM Ericsson), Nigeria
Network Engineer
June 2017 – July 2020
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Delivered technical support for Microsoft platforms, Exchange, and endpoint
configurations.
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Assisted in setting up and maintaining user accounts, network connectivity, and service
availability.
Broron Oil and Gas Ltd, Nigeria
Senior IT Officer / IT Coordinator
March 2014 – May 2017
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Led end-user infrastructure support, field setups, migrations, and compliance reporting.
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Provided full-spectrum support of Windows OS and Office suite deployments.
EDUCATION
University of Benin, Nigeria
Bachelor of Engineering – Computer Engineering
CERTIFICATIONS
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Microsoft Certified Solutions Expert (MCSE)
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ITIL Foundation Certification
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PowerShell Scripting (Practical Experience)
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Additional certifications available upon request
