I am a dedicated End User Support Analyst and Infrastructure Engineer with years of experience ensuring seamless technology experiences in fast-paced professional environments. I specialize in supporting people through technology—whether that means troubleshooting a laptop, securing mobile devices, deploying new systems, or resolving escalated IT issues.
My expertise lies in the Microsoft ecosystem—managing Windows environments, Azure, Office 365, and endpoint tools like SCCM and Intune—but what really drives me is making technology work for people. I have supported everything from corporate networks and VPNs to VoIP phones and enterprise security tools, always with a focus on reliability, security, and clear communication.
I believe that great IT support isn’t just about fixing problems—it’s about empowering users, improving systems, and contributing to a productive and secure workplace.
Based in the UK and ready for onsite roles in Cardiff, I’m looking for a full-time position where I can bring my blend of technical skill, customer-focused mindset, and infrastructure knowledge to a forward-thinking team.