Simant Saurav

Simant Saurav Company Address: Mob: - Kaiser Permanente Email ID:-Pune Objective: As a dedicated and results-driven Service Delivery Manager with 13 years of experience in the IT and service management industry, I specialize in ensuring the seamless delivery of high-quality services to clients. My expertise lies in managing complex projects, project transition, optimizing service delivery processes, and fostering strong client relationships to achieve business objectives. Career Highlights: Developed and executed detailed migration plans, including timelines, resource allocation, and risk management strategies. Coordinated cross-functional teams and collaborated with cloud service providers to ensure seamless execution of the migration process. Communicated effectively with stakeholders, addressing concerns and providing regular updates on progress and milestones. Identified and mitigated potential risks, implementing strategies to address issues promptly and minimize disruption. Oversaw data migration to the cloud, ensuring data integrity and security throughout the process. Conducted thorough testing and validation of the new cloud infrastructure to ensure optimal performance and security compliance. Provided training and support to staff on the new cloud-based systems, facilitating a smooth transition and adoption. Maintained detailed documentation of the migration process and generated reports to track progress and demonstrate success. Managed post-migration support, addressing any issues and ensuring continuous improvement of the cloud infrastructure. Facilitated regular communication with stakeholders during transitions, providing updates and addressing concerns to ensure alignment and transparency. Identified and implemented process improvements during transitions, enhancing efficiency and reducing transition times. Conducted thorough impact analysis for transitions, assessing potential risks and developing mitigation strategies to ensure successful outcomes. Managed knowledge transfer sessions, ensuring that all relevant information and expertise were effectively shared with the receiving teams. Provided post-transition support to ensure stability and address any issues that arose, ensuring a seamless transition experience for all parties involved. Worked closely with cross-functional teams to coordinate transition activities, ensuring all aspects of the transition were covered and executed smoothly. Implemented service improvement plans and monitored compliance with service delivery standards, tracking key performance indicators (KPIs) and managing budgets for cost-effective service delivery. Coordinated and managed project teams to ensure timely and efficient service delivery, ensuring systems, procedures, and methodologies were in place to support outstanding service delivery. Prepared and presented regular reports to stakeholders on service delivery performance, ensuring compliance with health and safety regulations and other relevant standards. Identified potential risks to service delivery and developed mitigation strategies, ensuring risk management processes were in place and followed. Managed relationships with third-party vendors and service providers, negotiating contracts and ensuring vendors met Oversaw the budget for service delivery, ensuring cost-effective operations, monitoring financial performance, and implementing cost-saving measures. Ensured all service delivery activities complied with relevant laws and regulations, maintaining documentation and records to support compliance efforts. Inspired and motivated cross-functional teams towards achieving common goals, fostering a collaborative and high-performance work environment. Effectively resolved conflicts within the team and with clients, ensuring a harmonious and productive work environment. Developed and communicated a clear strategic vision for the service delivery team, aligning team objectives with organizational goals. Demonstrated strong decision-making skills, balancing business objectives with team needs and client expectations. Acted as a mentor and coach to team members, providing guidance and support to help them achieve their professional goals. Led change management initiatives, guiding the team through transitions and ensuring minimal disruption to service delivery. Implemented performance management processes, setting clear expectations, providing regular feedback, and conducting performance reviews. Built and maintained trust within the team and with clients through transparent communication and consistent follow-through on commitments. Education: Executive MBA in Master of Management Studies from the Indian Institute of Management, Indore (2025-27). B.Tech in Electronics & Communication from Bharath University, Chennai (2008-12). Intermediate in Science (Physics, Chemistry, Math) from A.N. College, Patna (2006-08). Skills and Abilities: Service Delivery and Leadership Service Improvement, Project Transition, Project Coordination, Reporting and Compliance, Risk Management, Vendor Management, Customer Feedback, Client Relationship Management, Conflict Resolution, Performance Management, Financial Management Operating Systems/Platforms Linux / Unix , Windows Technology AWS, Middleware, DevOps, Cloud, Cyber Security Tools AWS management console, Service Now, SSH Client, LDAP, BMC Remedy (Pac), AWS portal, Tivoli, Jira, Github, Jenkins, DB2, Oracle DB, Splunk, Websphere, Apache, Tomcat, UNIX, Python, I-Planate Languages Unix shell scripting, Python basics. Experience Summary: Organization:Kaiser Permanente Designation:IT Service Delivery Manager Duration: Sep-2023 to till date. Coordinated with cross-functional teams to ensure timely and efficient delivery of services. Monitored service performance metrics and conducted regular reviews to identify areas for improvement. Resolved escalated issues and implemented corrective actions to prevent recurrence. Maintained strong client relationships through regular communication and feedback sessions. Ensured compliance with service level agreements (SLAs) and other contractual obligations. Conducted training sessions for team members to enhance their skills and knowledge. Implemented process improvements to increase efficiency and reduce costs. Prepared and presented performance reports to senior management and clients. Acted as a sponsor and pre-approval review for all the on-boarding/off-boarding process for contingent workers. Responsible to ensure that all maintenance, security and transformation requirements are handled either in BAU operations or through establish project. Organization:RBL Bank Designation:Deputy Vice President Duration: Aug-2022 to Sep-2023. Developed and executed comprehensive transition plans, ensuring smooth handover of services and minimal disruption to operations. Led comprehensive assessment and planning for the migration of on-premises servers to cloud-based infrastructure, ensuring alignment with organizational goals. Established and monitored performance metrics specific to transitions, tracking progress and adjusting as needed to achieve transition goals. Provided leadership and guidance to the service delivery team, advising and coaching team members to ensure high performance and continuous improvement. Taking ownership of critical incidents, coordinating with resolution parties, and establishing Effective communication between stakeholders for post-incident reviews Ensured that systems, procedures, and methodologies are in place to support outstanding service delivery Developed a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analysed third-party as well as internal processes, and created strategies for service delivery optimization Organization:HCL Technology Designation:Associate consultant Duration: Aug-2021 to Aug-2022 Leading the team of 20 members across shifts to provide the end-to-end support from technical point of view. First, we had setup the EC2 Instances with all the configuration of IBM WAS and reproduced the Dev & QA Setup with Cloud Formation Template, which is completely a custom stack. Provisioned SSL Certificates required for all the EC2 Instances and installed on where the WebSphere application servers ware installed. Setup Dev & QA EC2 Linux machines installed IBM WebSphere Application server, HTTP Server, and configured along with Amazon Elastic load balancer. Deploying Application trough Urban code deploy and Jenkins and if required deploying the application manually. Updated the latest JAR in DEV, QA and PROD. Generated HTTP Plug-in configuration and moved it to the Web servers. Troubleshooting the Http Plug-in regenerated problems. Organization:IPS Vantage Tech Designation:WebApps Admin Lead Duration: Aug-2020 to Aug-2021 Installing, tuning, troubleshooting and patching of Middleware server. Scheduled various regular periodic future and queue task by using crontab. For self-healing, the solution was automated were all failure alerts received through SNS was monitored using CloudWatch. Run Cmd were run for reactive approach and installed Inspector to have a proactive solution. Creating and maintaining user accounts, Profiles and security rights. Installation/upgrade, system startup and system shutdown as needed. Wrote bash script to ping the server and add user to the boxes. Resolved system errors and crashes, disk space problems, huge file sizes and file system errors. Performed OS upgrades and Patch loading as and when required. Organization:Artech Infosystem Designation:Consultant Duration: Sep-2019 to May-2020 Involved in securing the J2EE applications by implementing Single Sign On by using LTPA and Site Minder. Configuring and setup SSL for client authentication and data encryption. Provided technical support on Clustering, caching, messaging and transactions to support J2EE application deployments in WAS. Monitoring Web Containers, Sessions, Dynamic Cache, JVM Heap Sizes, Connection pool size through TPV. Performed performance tuning by Managing and Monitoring the JVM performance by WebSphere Heap Size, garbage collection, taking Thread dumps and analysing to find the problems in application. Configured the Session Management i.e. Memory to Memory and Database replication Ensuring that any inventory repository is up to date for all supported components. Ensuring that all components are at supported levels. Oversee on-call coverage rotation to deliver 24/7 incident response and resolution. Monitoring the health and server performance in Splunk. Responsible for setting up user access and set up control for specific resources. Organization:A1 Technology Designation:Site Reliability Engineer Duration: Oct-2018 to Jun-2019 Responsible for availability, performance, monitoring and incident response for Ariba Application platform and ensuring 99.99% uptime of entire SAP Ariba SaaS products. Acted as a sole point of contact from Ops for all issues related to infrastructure and all the moving parts in Ariba Network during on-call. Handling alerts based on Ariba Application platform from Ariba internal tool. Engaging respective stakeholders like DBA, Network, SysEngg and other related teams according to situations through JIRA ticketing tool. Participates in daily sync-up calls, on-call rotations & creating handover reports. Executing Data fixes for Ariba Products provided by Developers. Creating CIRS (Critical Issue Response System) for High Priority issues, engaging all the on-call stakeholders and respective product managers. Rotating KR logs for Java nodes and taking Heap/thread dumps of Java nodes & restarting nodes. Managing and monitoring Micro-service infrastructure with Nomad and consul & Datadog. Creating and optimizing multiple monitors according to business needs with our In-house tools and other 3rd party tools such as Splunk, Datadog, Dynatrace, Site24x7, TICK Stack etc. Organization:Virtusa Designation:Consultant Duration: Dec-2015 to Aug-2018 Monitoring server performance and troubleshooting server problems to SNMP. Processes administration and management like monitoring, start/stop/kill various processes. Creating and maintaining user accounts, Profiles and security rights. Installation/upgrade, system start up and system shutdown as needed. Federated multiple nodes to a deployment manager. Having complete responsibility of maintenance and support of all environments of TWO enterprise applications. (Websphere Application Server 7.0) Ensure every ticket is being walked from inception to satisfactory completion in the shortest possible time, with the best quality of response. Applied Fix packs and Refresh fixes to WebSphere Application server. Wrote bash script to ping the server and add user to the boxes. Resolved system errors and crashes, disk space problems, huge file sizes and file system errors. Performed OS upgrades and Patch loading as and when required. Troubleshooting backup and restore problems creation of LVM on SAN using Linux utilities monitored overall system performance, performed user management, system updates and disk & storage management environment: Red Hat Linux, Shell Scripting, WebSphere. Organization: Honeywell Designation: System Admin Duration: June 2012 to Nov 2015 Configuration of Websphere Application Server to external database DB2. Installation, Configuring, Upgrading and troubleshooting the Websphere Application Server. Installed IBM HTTP Server on different nodes and configured them by generating the plug-in. Responsible for deploying, monitoring application, log files and provided information to the developers. Configured and Enabled the Global Security System for WAS Administration for Console users and Console Groups using Active Directory Server as a LDAP User Registry. Configured WebSphere resources like JDBC providers, JDBC data sources, connection pooling. Deployment of EAR & WAR files on Websphere Application Server and Network Deployment Manger. Configured Websphere resources like JDBC providers, JDBC data sources, connection pooling. Involved in Creating and Managing the Nodes, Application Server’s and Clusters. Trouble shooting various problems in different stages. Enabling SSL Security in Web Environments for IBM HTTP Server& Websphere application Server.