Curriculum vitae
PERSONAL INFORMATION
Silvio Muça
Rruga Ardeno, 1001 Tirana (Albania--https://www.linkedin.com/in/silvio-muça-6654a3127
Sex Male | Date of birth 10/09/1994 | Nationality Albanian
JOB APPLIED FOR
Freelance
WORK EXPERIENCE
10/10/2013–15/02/2015
Telesales operator
Promarketing Albania, Tirana (Albania)
01/04/2019–01/07/2019
Economist
Alsper shpk, Tirana (Albania)
During this period of time ,i did an internship of being an economist assistant at Alsper shpk. Mostly
my duties there included ,filling bills for the clients ,reporting all the incomes and outcomes in the
financial system "Bilanc".
10/03/2015–11/02/2020
Back office specialist
Albacall sha., Tirana (Albania)
I was an client service operator for Vodafone Italy in wich i gave assistance at the clients who would
call the client service for help. For above a year now i'm a client service specialist in bills and technical
problems that a client may have. Responsible of taking care and solving the problem a current billing a
client may have and refunding the client. Also a quality check operator ,who controls the experience of
clients with customer care.
01/01/2020–Present
Payroll clerk
Flex Business Solutions, Tirana (Albania)
I work as a payroll specialist and timekeeping. I do the weekly payroll and time menagement of the
employees of the company.
EDUCATION AND TRAINING
01/10/2013–01/07/2016
Bachelor on Business Informatics
Agricultural University of Tirana, Tirana (Albania)
01/10/2016–01/05/2017
Certified Business Menager
Elite Academy, Tirana (Albania)
01/10/2017–01/04/2019
Professional Master on Finance - Contability
Agricultural University of Tirana, Tirana (Albania)
PERSONAL SKILLS
4/3/20
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Curriculum vitae
Mother tongue(s)
Silvio Muça
Albanian
Foreign language(s)
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
English
C1
C1
C1
C1
C1
Italian
C1
C1
C1
C1
C1
French
A1
A1
A1
A1
A1
Spanish
A2
A2
A2
A2
A2
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages - Self-assessment grid
Organisational / managerial skills
Leadership. Previously i have been a team leader for sales group of 15 people.
Work great in groups.
Problem solving oriented.
Pro efficient in duties assigned and respect deadlines.
Job-related skills
Good command of the programmes like Financa 5 and Bilanc. Filling reports and taxes.
Digital skills
SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problemsolving
Proficient user
Proficient user
Basic user
Independent user
Independent user
Digital skills - Self-assessment grid
Good command of Office suite package (Ms Word,Ms Excel,Ms Access).
4/3/20
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