Silvia Ciavarella

Silvia Ciavarella Work Experience March 2020 – December 2020 Purmerend, The Netherlands--linkedin.com/in/silvia-ciavarella/ Education Bachelor’s degree in Languages and Intercultural Mediation Università degli studi di Roma Tre Rome, Italy Graduated March 2015 Erasmus scholarship at UvA- Universiteit van Amsterdam (September 2013- May 2014) • • • English language, linguistics and translation methods Chinese and Spanish language, history, literature Linguistics & Teaching methods of languages Languages Italian: Native English: C1 Spanish: C1 Dutch: B2 French: B1 Chinese: B1 Team Personal Assistant - Informa Markets, Amsterdam (NL) • Process purchase orders and submit expense reports in Oracle • Organizing travel for the 3 directors - flights, trains, visas, hotels, taxi • Managing calendars, setting up internal and external meetings, booking onsite and offsite meeting rooms, ordering lunch and other needs for specific events • Creating and proof-reading documents (PowerPoint, Word, Excel) • Assist other teams with organization, recording and transcribing of meetings • Sales Operations team support through contract processing • Customer Service team support through Key Accounts Clients onboarding and registration process for Digital Event • Back-end data cleansing • Troubleshooting and problem solving on GRIP matchmaking platform, clients registration support and demonstration • Customization of reports for clients after Digital Event May 2018 – September 2019 Front Office Hotel Receptionist - 24/7 Hotel Service, Amsterdam (NL) • Multi-lingual check-in and check-out of guests • Answering e-mail and phone calls from guests or travel agency partners (information, quotation, policies, etc.) • Knowledge of Amadeus and Fitshotel hotel management systems • Cashier management (arranging and validating payments) • Administration of reservation and invoices • Procurement of stocks (food, cleaning, bath amenities) • Training new staff • Supervising housekeeping and night shift work October 2015 - April 2018 Restaurant Assistant Manager - Las Marias, Amsterdam (NL) • Multi-language assistance • Training new staff • Assist with serving & Upselling • Elucidation of food preparation • Handling complaints • Cashier management (arranging payments) • Telephone and booking duties • Marketing strategies implementation • Procurement of stocks March 2014 - September 2015 Key Skills Communication Fast learner Problem solving Organization Team player Stress resistant Detail-oriented Office Suite Certifications • • • • • DITALS – Teaching Italian to foreigners Diploma in Customer Service Alison BHV – Workplace safety assistance CEM – Certification in Exhibition Management LinkedIn Learning certificates (Outlook, Time management, Administration, etc.) Restaurant Supervisor - Mena Gringo, Amsterdam (NL) • Multi-language assistance • Assist with serving & Upselling • Handling complaints • Cashier management (arranging payments) • Work shift scheduling July 2009 - June 2013 Shop Assistant - Libreria del Sole, Rome (IT) • Organization of books, stationery articles and newspapers • Responsible of the store‘s inventory • Customer care • Assist with selling • Bookkeeping of expenses May 2006 - May 2009 Entertainment Specialist - Free Power Production, Rome & Pescara (IT) • Organizing educational activities for children • Organizing recreational and athletic activities for adults • Organizing events in public spaces • Coordinating fitness activities • Coordinating dance and theatre shows