Silindile Patience Madlala

SILINDILE PATIENCE MADLALA --  1730 Cele Street Daveyton Benoni 1520 Objective Customer experience professional with 6+ years experience in sales and lead qualification, proven customer service, and communication skills to effectively fill the any customer orriantated and administration role in your company. Experience 15/09/2014 31/03/2018 CCI-SA Call Centre Agent I was Employed as a customer sercises agent via Web Chat to an Australian campaign and the UK. My duties included resolving customer queries, processing refunds and credits, tracing deliveries, correct orders and all admin duties. Icontact BPO 29/09/2019 30/04/2020 Customer Experience Associate I was Employed as a customer sercises agent via Web Chat to an American campaign . My duties included resolving customer queries, processing refunds and credits, tracing deliveries, correct orders and making sure that customers are happy so as to maintain a good relationship between the customer and the company. 02/03/2013 01/02/2014 Velociti Outbound Sales Agent My duties included cold calling. Capturing orders. And ensuring that customers receive the packages that they had signed up for. Education 2002 Ndengetho High Shool Senior Certificate Grade 12 2011 Boston City Campus Certificate Certificate Skills Communication skills Fast Learner I adapt easily to newly presented information. Problem solving skills. Verbal communication. Fast learner. Managing processes. Data entry skills. Reference Nobulali Danisa - "Icontact BPO" Campaign manager- Zunaid Hoosen - "CCI-SA" Team manager N/A-