Sifundo Lesson Mbatha

Sifundo Lesson Mbatha South Africa |- |-SUMMARY Tech-savvy and self-driven professional with a strong foundation in digital marketing, customer service, data analytics, and administration. With hands-on experience in virtual roles, I bring top-tier communication, analytical thinking, and tech proficiency to any type work environments. Eager to contribute to forward-thinking teams and grow in the digital workspace. EDUCATION Dundee Secondary School Matric (Grade 12) Dundee, KZN Graduation Date: Dec 2021 WORK EXPERIENCE Euro Exim Bank Remote Trade Finance Executive Gros Islet, Saint Lucia (Remote) Mar 2024 - Feb 2025 Orchestrated the seamless execution of over 150 international trade transactions per quarter, enhancing client satisfaction ratings by 40% through meticulous attention to documentation and compliance requirements. Streamlined communication protocols between global buyers and sellers, leading to a 30% reduction in transaction processing times and ensuring compliance with regulatory standards across 10 different countries. UAS International Trip Support Customer Service Representative (Call Center) Johannesburg, South Africa Feb 2023 - Jan 2024 Streamlined response protocols for managing over 150 inbound and outbound calls daily, enhancing customer satisfaction ratings by 20% and reducing average handling time by 15 - 20 minutes per call. Implemented a comprehensive training program for new hires, resulting in a 30% decrease in onboarding time and improving team performance metrics as evidenced by achieving an average resolution rate of 95%. Flexi-Leads Remote Marketing Consultant Johannesburg, South Africa Dec 2021 - Dec 2022 Spearheaded the design and execution of multi-channel digital marketing strategies, resulting in a 40% increase in client brand visibility across various platforms over a six-month period. Analyzed and interpreted data from market trends and consumer behavior for over 20 clients, delivering actionable insights that enhanced engagement rates by an average of 50%, leading to improved customer retention. PROJECT EXPERIENCE LinkedIn Learning Business Intelligence with Excel Remote Jan 2024 - Apr 2025 Developed and deployed interactive dashboards that streamlined data visualization for over 150 key business metrics, enhancing decision-making speed by 40% across multiple departments. Automated data analysis workflows utilizing advanced pivot tables and complex formulas, reducing manual processing time by 60 hours per month while increasing report accuracy to 99%. Microsoft Power BI Power BI Data Visualization Remote Jan 2023 - Dec 2023 Designed interactive dashboards in Power BI by connecting multiple data sources, transforming raw data using Power Query, and creating dynamic visualizations to uncover key business insights. Implemented DAX (Data Analysis Expressions) formulas to build calculated columns and measures, enabling advanced analytics and real-time KPI tracking for stakeholders. AWS Free Tier SaaS in Cloud Computing Remote Jul 2023 - Feb 2025 Developed a multi-tenant SaaS application on AWS, leveraging serverless architecture (Lambda/Cloud Functions), microservices, and identity management (Cognito/Azure AD) for scalable user access. Optimized SaaS performance and cost-efficiency by implementing auto-scaling, load balancing, and database partitioning (RDS/Cosmos DB), reducing operational costs by 70% while improving uptime. CERTIFICATIONS Educourse Online Learning Digital Marketing Digital Learning Dec 2024 - Feb 2025 Learned keyword research, on-page/off-page SEO, and content marketing to drive organic traffic. Mastered paid ad campaigns on Facebook, Instagram, and Google Ads for targeted audience engagement. The Great Learning Google Analytics Digital Learning Jan 2024 - Jun 2024 Gained expertise in tracking user behavior, setting up goals, and analyzing conversion funnels. Learned to create real-time reports and visualize data for actionable business insights. Educourse Online Learning Digital Learning Customer Service Consultant Oct 2024 - Jan 2025 Trained in handling escalations using Zendesk, Hubspot and Salesforce for efficient customer support. Learned upselling, feedback analysis, and loyalty programs to enhance client satisfaction. Educourse Online Learning Call Centre Agent Digital Learning Oct 2024 - Jan 2025 Developed phone etiquette, tone modulation, and de-escalation techniques. Gained hands-on experience with call routing software and ticketing systems. Speccon Holdings Advanced Microsoft Excel Digital Learning Jun 2023 - Aug 2023 Learned to automate repetitive tasks and create custom Excel functions. Mastered PivotTables, Power Query, and complex formulas (INDEX-MATCH, XLOOKUP) for business reporting. Cisco Networking Academy Data Analytics Essentials Acquired skills in SQL for data extraction and Tableau/Power BI for dashboard creation. Learned regression analysis and trend forecasting using real-world datasets. SKILLS & INTERESTS Skills: Microsoft Office (Excel, Word, PowerPoint, Outlook) Customer Service & Communication Digital Marketing & Analytics Data & Reporting Tech & Software Tools Admin & Remote Work Tech-Savvy & Adaptable REFERENCES Avaliable Upon Request Digital Learning Sep 2023 - Jan 2024