Sifundo Lesson Mbatha

I’m Sifundo Lesson Mbatha, a passionate and tech-savvy remote professional based in Johannesburg, South Africa. With over 3 years of hands-on experience in customer service, virtual assistance, digital marketing, and administration, I’ve supported international businesses in providing exceptional service, managing operations, and increasing sales — all remotely.

My journey started in customer support, where I managed over 150 inbound/outbound calls daily at UAS International Trip Support. I developed strong communication and problem-solving skills while handling time-sensitive requests and ensuring VIP client satisfaction. Later, as a Remote Trade Finance Executive at Euro Exim Bank, I coordinated global transactions, maintained digital records, and built solid client relationships across continents.

In my role as a Remote Marketing Consultant at Flexi-Leads, I led multi-channel campaigns that boosted brand visibility by 40% and increased client retention by 50%. I’m proficient in tools like HubSpot, Salesforce, Trello, Canva, Google Workspace, Slack, and Microsoft Office (Word, Excel, Outlook) — and I’m always eager to learn new platforms.

Some of my key skills include:

Customer service (live chat, email, and phone)

CRM & lead tracking (HubSpot, Salesforce)

Admin support & scheduling

Cold calling & appointment setting

Data entry & reporting (Excel, Power BI)

Social media & email marketing

Virtual assistance & calendar management

I’m known for being reliable, detail-oriented, and calm under pressure. I work well independently and with remote teams, and I pride myself on clear communication, professionalism, and exceeding expectations.

I’m fully remote-ready with a reliable computer, fast internet, and a quiet workspace. I’m also flexible with time zones and available to work U.S. business hours, including evenings and weekends if needed.

If you're looking for someone who can combine empathy with efficiency, adapt quickly, and deliver quality support and results, I’d love to be part of your team.

Let’s build something great together!