Siew Pei San

RESUME OBJECTIVE To utilize my communication skills in customer service with an established organization that offers new challenges and opportunities grow. PERSONAL PARTICULARS & PREFERENCES Date of Birth : 21 Feb 1988 Nationality : Malaysia Permanent Residence : Malaysia Gender : Female Availability: Anytime EDUCATION 2013 - LOMA AIA Shared Services 2011 - Bachelor of Management (Marketing) University Malaysia Terengganu (UMT) CGPA of 3.42 2007 -STPM Sekolah Menengah Kebangsaan Tinggi Kajang (SMKTK) 2005 -SPM Sekolah Menengah Kebangsaan Jalan Bukit (SMKJB) WORK EXPERIENCE 2018– Viering, Jentschura & Partners LLC (Trademark Department) Draft reporting letter to client when a trade mark is filed/published/registered. Issue invoice to client after work done. Monitor trade mark application and always make sure the application is not lapse. Answer client’s phone calls and provide advice Arrange meeting for lawyer and clients Filing all the correspondence with both clients and foreign associates. 2015 – Yusarn Audrey (Trademark Department) Draft reporting letter to client when a trade mark is filed/published/registered. Issue invoice to client after work done. Monitor trade mark application and always make sure the application is not lapse. Filing all the correspondence with both clients and foreign associates. 2012 – AIA Shared Services (Australia Team) Communicate with business partners via email Perform Data Entry for New Business policies and Claims. Perform cancellation, withdrawal and decline of policies if being requested by clients and business partners. Issue Special Acceptance Letters and Accept policies. 2012 – ASTRO Customer Service Executive( Call Centre) Communicate with customer via phone Update record in the system Solve customer problem 2011 -Bank Officer at UOB Bank Handling all loan documents Check and safe keep documents. 2010 -Industrial Training at Parkson Grand Kajang Provided information to customers. Managed all incoming and internal calls. Made announcements. Communicated with customers. 2006 -General clerk at Sin Gee Hin Car Accessories Sdn Bhd Updated data and filing. Recorded orders from customers. Prepared invoices. SOCIETIES/ ACTIVITIES 2008 -Secretary of UMT Olahraga Club Handle weekly sports activities. Handling attendance of the club members. 2009 -Committee members of UMT Consumer Club Attended campaign of Consumers Right. Ensure students being charge of reasonable price while purchasing goods. 2009 – Committee members of Marketing Club Attended meeting and campaign of marketing course. 2008 – Committee members of Chinese Association in university. Plan, execute and organize events for Chinese New Year Program. 2007 –Secretary of bomba cadets. Arrange place and plan activities for practices. Manage attendance of the club members. HONOURS/ AWARDS 2008 -Dean’s list (Semester 1) 2009 -Dean’s list (Semester 2) 2010 -Dean’s list (Semester 5) 2013 – ALMI (LOMA) SKILLS Possess effective oral and written English, Malay and Mandarin. Possess good communication and customer service skills. Solid interpersonal skills with the ability to contribute as a team player. Able to interact with any level of people. PERSONAL QUALITIES Pleasant personality, independent, willing to learn, positive attitude with real enthusiasm for work.