Sierra Rose A Roberts

PROFESSIONAL EXPERIENCE

SR Administration Specialist, Background Investigator 2018 - Present

_Western Limited / Capitola, CA _                                                                        

• Trains and mentors the new administration staff;
• Maintains and updates client information, work documents, training documents, and billing documents daily;
• Prepares, oversees, runs database searches for, and executes five to ten cases a day in surveillance, background, and statements;
• Single-handedly created new and current training documents for administration and invoicing staff and updated 1,000s of client protocols. 

Assistant Manager, A/R, Supervisor 2016 - 2017

Hostel Cat / Las Vegas, NV

• Managed balance sheets, revenue, and bank deposits daily;
• Trained and oversaw a team of five to ten office staff and ten to 15 housekeeping staff daily;
• Maintained revenue sources, managed guest services, and organized several monthly guest tours.

Manager on Duty, Bartender 2015 - 2017

Cheerful Tortoise / Portland, OR

• Managed bar revenue, bank deposits, and lottery revenue daily;
• Oversaw five to seven bar staff and servers daily;
• Kept the bar and server areas stocked with supplies, kept all areas sanitized and clean, and oversaw ordering of supplies;

Receptionist, A/P, Phone Operator 2014 - 2016

_PSU Telecommunications Office / Portland, OR _

• Weekly settled accounts payable invoices;
• Transferred calls, took messages, and answered questions for all operator calls placed in the PSU system;
• Greeted visitors to the Telecommunications office, directed guests, and kept the office stocked with supplies.

QUALIFICATIONS & SKILLS

Investigation

• Locating social media profiles, background information, and employment records on subjects.
• Advanced knowledge of TLO, LexisNexis, CLEAR, LOGAN, SkipSmasher, RealQuest, SSN Validator, EDEX, EAMS, Accurint, PACER, and more.
• Successful use of pretext when extracting information from/of subjects.
• Knowledge of how to use gathered information to aid in specific types of claims from subrogation, to worker’s compensation, to child custody.

Organization

• Creating and keeping deadlines, updating claimant information and reports, and time management.
• Delegating tasks to other staff members in a timely and efficient manner.
• Goal setting, meeting goals, and multitasking.
• Independent decision making in everyday tasks when interacting with colleagues, clients, and claimants.
• Experienced in Microsoft Office (Word, Excel, Outlook, and Publisher), QuickBooks, 10-key, and standard office equipment.

Critical Thinking

• Coercing cooperation from hard to reach claimants, insureds, and plaintiffs.
• Ability to make quick decisions independently.
• Strong attention to details and the ability to see the puzzle in the pieces.
• Creative use of information to complete tasks.

Languages

• English (Native)
• French (Intermediate reading and writing / beginner to intermediate conversing)
• Spanish (Beginner reading, writing, and conversing)