Sierra Claire M. Villarta
Home Address: Tuburan District Pagadian City, Zamboanga del sur
Mobile Number:-
Email Address:-
OBJECTIVE
To obtain a position that will effectively utilize my skills and experience and the opportunity to
work with a team.
EDUCATIONAL ATTAINMENT
Post Graduate 2nd course
Special Teachers Education Program
Lucan Central College-
College
Bachelor of Arts Major in English
Western Mindanao State University
Zamboanga City-
Secondary
Zamboanga del sur National High School
Pagadian City, Zamboanga del sur-
Primary
Pagadian Pilot School
Pagadian City, Zamboanga del sur-
PROFICIENCY
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Computer Literate (MS Word, Excel and PowerPoint)
Good analytical / problem solving skills.
In English, Tagalog and Cebuano communications.
Hardworking can learn quickly and can work with minimal supervision
Attention to detail
Flexible
Calm under pressure
Friendly
Ability to handle stress effectively
● Ability to deliver superb customer service experience
WORK EXPERIENCES
⮚ Secretary/GIS Operator, DENR
LEPRegionIX,Pagadian City
May 2011 – Nov 2011
● As a trainee familiarization with the basics of GIS by assisting senior staff in digitizing
work, making thematic map layers, and conduct of GPS field surveys. Training in the
basics of cartography using GIS.
● Tasks involved conversion of paper maps into digital format through digitizing and
collecting data from the field using GPS. Performed other simpler tasks such as printing
of maps and texts, duplicating, and binding of reports.
● Making Payroll
● Coordinating with the City Officials to conduct field projects.
⮚ Junior GIS Specialist, Geoplan Cebu Foundation Inc.,
DOST S& T Complex Lahug Cebu City
December 2011 – Oct 2012
● Supervision of converting paper maps (scanning and georeferencing) to a digital format
prior to digitsing by the GIS technicians.
● Ensuring the quality of the work of technicians involved in paper map conversion work
and GPS field data collection. Quality checking of data attribution for each map feature.
● Preparation of map layouts for final printing. Preparation of training materials and
conduct of GIS trainings to clients. And customization of map requirements of the
walk-in clients.
● Field data collection and thematic mapping for GIS projects.
⮚ GIS Operator, CebrianGeoKonsult.,
Banilad Science & Tech Complex
Gov. CuencoAve.Banilad Cebu City
Mar 2013 – July 2014
● Create maps and graphs, using GIS software and related equipment.
● Meet with users to define data needs, project requirements, required outputs, or to develop
applications.
● Gather, analyze, and integrate spatial data from staff and determine how best the information
can be displayed using GIS.
● Compile geographic data from a variety of sources including censuses, field observation,
satellite imagery, aerial photographs, and existing maps.
● Analyze spatial data for geographic statistics to incorporate into documents and reports. Enter
new map data through use of a digitizer or by direct input of coordinate information using the
principles of cartography including coordinate systems, longitude, latitude, elevation,
topography, and map scales.
● Analyze geographic relationships among varying types of data. Prepare metadata and other
documentation. Operate and maintain GIS system hardware, software, plotter, digitizer, color
printer, and video camera. Move, copy, delete, and add files, drawings, and maps to output
reports in hard copy or electronic transfer. Retrieve stored maps.
⮚ Sales Associate (Telecom) Convergys Philippines Inc.
Ayala Avenue Corner V.A Rufino st
Makati City Philippines
April 2015- Nov 2016
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Received inbound calls from customers using selling skills to enhance order value.
Performing Outbound calls to customers using selling technique
Process orders, forms and applications
Document all call information according to standard operating procedures
Contact businesses or private individuals by phone
Deliver sales scripts to persuade potential customers to purchase a product or service
Take the customer through the sales process
Obtain customer information
Obtain possible customer leads
Provide personalized customer service by responding to the needs of the customers.
Work directly with customers via telephone to describe products and/or services in order to
persuade potential and current customers to purchase new products and/or services.
● Educates customers on product offerings and services and explains pricing and answers
questions from customers building value in the customer relationship
⮚
Live Chat Support and Email Support
Tai Lopez.com
8581 Santa Monica Blvd #703 West Hollywood CA 90069
December 2017- May 2019
● Help customers with complaints and questions, give customers information about products
and services, take orders, and process returns
● Assists customers understand the product
● Process orders, forms and applications
● Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
⮚ Customer Support Representative
My Ecom Club
Online Job,
19046 Bruce B. Downs Blvd. #1089,
Tampa, FL 33647
March 2017- May 2019
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Resolve customer complaints and inquiries via phone, email, live chats.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
● Opens customer accounts by recording account information.
● Maintains customer records by updating account information.
● Resolves product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
Training , Seminars & Certificates
Dates
Research Forum
College of Liberal Arts, WMSU
August 2010
Draft-bill Review/Deliberation of Forestland
Boundary Assessment
August 2011
(Segment A )
December 2015
Perfect Attendance in Training
Top Agent in CABS
Top 3 Agent for Success rate
June 2015
June 2015
January 2016
Utilizing American English Materials in Teaching
the 21st Century Learners
March 2017
Reference
Jennifer Sun
My Ecom Club Customer Support
Pagadian City-
Angela Sinagan
Cigna Cognizant
Makati City-
