Sienna Lyn Puzon

RECENT EMPLOYMENT Technical Support Supervisor Sutherland October 2019-present Sienna Lyn Puzon VIRTUAL ASSISTANT/ CUSTOMER CARE PROFILE SUMMARY I have been working in the Business Outsource Industry for over a decade now where I have developed and honed customer service and management skills..Working and supporting both consultant and client in high paced environment. Manage a Team Ensure adherence to policies for attendance, established procedure etc. Taking escalation calls to ensure customer satisfaction Reviewing Performance and Statics of the consultant and create Action Plan for the Focus Metrics. Meet with the management to report the progress of the team. Sr Consultant Sutherland | December- Refresher training with the consultant especially new hire Completed administrative tasks when manager was unavailable Do the coaching Production Staff Interphil Laboratoy | Dec-07-May 08 Monitor the Production process Carry Out Basic Quality and testing check Monitor and Pack Medicine Order online for Shipping Check and Balance reprt PERSONAL REFERENCES SKILLS AND ABILITIES Excellent communication and interpersonal skills Extensive experience in customer relations Exceptional management and mentoring abilities Microsoft office , Google Docs, Excel Web/Online Research GET IN TOUCH Phone: (- Email:-Skype: live: 41e0b46aabfcc99e Erick Madronero Account Manager-Marllyn Huerto Associate Manager- ACADEMIC BACKGROUND San Pablo Colleges Bachelor of Science in Computer Science-