Sienna Catherine Dy

With extensive experience in sales, customer service, administration, operations, and human resources, I have built a versatile career managing U.S., Canadian, and Australian accounts. My journey began as a Subject Matter Expert, handling sales, email, and chat support, which honed my communication and problem-solving skills.

I advanced to a leadership role at Virgin Mobile Canada, serving as a Quality Analyst and Team Leader in the Escalation Department. I led teams, coached agents, and ensured the resolution of high-priority issues. As a Sales Coach for Optus (Australian Account), I developed training materials and conducted sessions to enhance agent performance. My role as a Quality Analyst also involved designing programs to improve call quality and customer satisfaction.

My administrative skills expanded as a remote Admin Assistant for an Australian property management company, where I managed over 200 properties, assisted tenants, and coordinated maintenance. I also worked as an HR Admin, overseeing the recruitment of over 1,000 applicants monthly and managing the hiring process.

For the past 6.5 years, I have been a Virtual Assistant with Hawaii Turtle Tours, serving as Office Manager and Central Relationship Manager. I managed the Fareharbor booking system, handled escalations, dispatched drivers and guides, and coordinated travel logistics. I also optimized tour operations, built vendor partnerships, and ensured high customer satisfaction through proactive communication. Acting as a liaison between staff, clients, and partners, I facilitated smooth daily operations and exceptional guest experiences.

I am proficient in Microsoft Office Suite, travel booking tools, and multi-channel communication platforms. My expertise in sales, customer service, operations, recruitment, and administration allows me to drive efficiency and deliver high-quality results. My passion lies in optimizing processes and helping organizations thrive through exceptional service.