SIARA LYNNE ALDEA
Financial Service Professional
Profile
A financial service professional with over 7 years of experience
specialized in banking and finance both local and international
companies. Provide expert financial guidance to clients, offering
tailored banking, investment, and lending solutions. Skilled in
resolving complex issues and enhancing customer satisfaction.
Work Experience
--466 T. Sulit St., Martires Del 96,
Pateros, NCR Philippines 1620
2024
–
Present
WELLS FARGO
Associate Commercial Loan Representative
Support the loan closing process by reviewing and preparing
documentation to ensure accuracy and compliance with
regulations. Verify loan conditions, collateral, and borrower
Education
Bachelor of Science in
Business Administration
Major in Financial
Management
details before fund disbursement while maintaining organized
records.
2022
AMERICAN EXPRESS
-
Customer Care Professional
2024
queries concerning their small business accounts. Solving issues,
Divine Word College of Legazpi
while celebrating their value by providing relevant offers that
2014 - 2017
St. Louise De Marillac College
of Sorsogon
deepen engagement with products and services.
2013 - 2014
2021
Expertise
2022
-
Loan Processing Officer
applicants’ financial status and creditworthiness to assess loan
feasibility, and addressed queries and concerns through phone,
chat, and email support.
Customer Support & Issue
Resolution
2017
Product & Service Knowledge
2021
-
Multichannel Support Handling
BANK OF THE PHILIPPINE ISLANDS
Customer Service Associate
Managed daily transactions and provided operational support
for customer portfolios, while cross - selling relevant bank
products tailored to their needs.
Language
Filipino
EZY SERVICE CENTRE CORP
Reviewed customer online loan applications, analyzed
Communication & Interpersonal
Skills
English
Deliver customer care by promptly and accurately responding to
2017
CONCENTRIX
Customer Service Representative
Handled inbound calls by addressing customer inquiries,
resolving issues, and providing detailed information about
products and services through effective customer support.
