Shynafel Saura

I help businesses handle what slows them down including customer issues, case processing, third-party coordination, and documentation. I fix customer problems and keep operations running smoothly.

With 8+ years supporting banking and lending accounts, I’ve handled complex customer concerns, back-office processing, and escalations. As a former Subject Matter Expert, I improved workflows, created SOPs, and supported team performance.

✔ 8+ years in customer service (phone + email)

✔ Subject Matter Expert: escalations, quality checks, SOP creation

✔ Back-office operations: data entry, verification, documentation, research

✔ Third-party negotiation and coordination via email

✔ VA/Admin Support & Social Media Assistant

I don’t just manage tasks; I take ownership, solve problems, and make your workload lighter.

Let’s simplify your to-do list.