Shynafel Saura

Hi! I’m Shynafel Halil Saura, a detail-oriented and reliable Virtual Assistant | Social Media Manager with over 8 years of experience in customer service and administrative support. I help small businesses and service-based brands show up consistently and connect genuinely with their audience online without the overwhelm.

My background in customer service taught me how to communicate clearly, solve problems quickly, and stay calm under pressure. I was later promoted to Subject Matter Expert, where I not only supported customers but also handled special tasks directly from clients. That included managing inboxes, creating internal processes, and training a small team. Eventually, I realized that my skills naturally aligned with being a Virtual Assistant and I’ve never looked back.

As a Social Media Manager, I focus on daily engagement, comment and DM management, and scheduling content across platforms like Instagram and Facebook using Meta Business Suite. I know how to keep a brand voice consistent while replying to inquiries, boosting visibility, and creating a warm, approachable online presence.

I’m also confident working with tools like Trello, Canva, Notion and Google Workspace. I’m organized, and always eager to learn something new to better serve my clients. Whether I’m managing inboxes, documenting tasks, or tracking content status, I aim to make every part of the process smooth and clear.

What sets me apart is my ability to blend structure and empathy. I’m someone who thrives with systems, but I also care about the people behind the brand. I take initiative, ask the right questions, and bring both creativity and accountability to the table.

I’m excited to collaborate with passionate entrepreneurs and business owners who need support staying consistent online or behind the scenes. If you're looking for someone dependable, communicative, and genuinely invested in helping your business grow, let's connect!