Shyama M R

ABOUT ME Results-driven Sales Operations Analyst and Business Analyst with over 6 plus years of experience in sales support, dealer engagement, and operations across construction, SaaS, and manufacturing domains. Proven success in driving territory sales, managing dealer networks, and enhancing GTM execution through digital tools, data-driven insights, and cross-functional collaboration. SHYAMA MR GEBERIT INDIA ADWITIYA CONSULTING PAY ROLL Bangalore Oct 2024 - Present LANGUAGES ENGLISH • Strengthened dealer engagement by guiding product mix strategy and supporting new product launches. • Utilized digital tools and dashboards to track sales performance and identify growth opportunities across regions. CISCO SYSTEMS CPM INDIA PAY ROLL Bangalore, Karnataka Apr 2024 - Sep 2024 Business Analyst - Sales Enablement & Strategic Planning • Delivered accurate weekly sales forecasts by analyzing bookings and pipeline trends across defined geographies. • Facilitated cross-functional alignment with Legal, Product, and Sales teams for GTM and territory planning initiatives. • Streamlined quote-to-cash workflows for field sales and supported change management for process improvements. • Monitored primary and secondary sales to help identify underperforming segments and recommend corrective action. • Developed reporting templates for business reviews, highlighting performance across channels and product categories. PRAMATA INDIA Bangalore, Karnataka May 2019 - Aug 2023 Data Analyst - Contract & Sales Data Support • Created Power BI dashboards for tracking KPIs, contract lifecycle performance, and sales across partner networks. • Supported territory sales planning by analyzing contract trends, deal closures, and sub-dealer engagement patterns. • Acted as liaison between IT and business users to optimize Salesforce CRM usage and enhance partner data accuracy. OTHER TOOLS: ETL, DYNAMICS CRM, GOOGLE WORKSPACE CORE COMPETENCIES - DEALER & CHANNEL NETWORK MANAGEMENT, TERRITORY SALES & BUSINESS GROWTH, B2B PORTAL SUPPORT & OPTIMIZATION, COMPETITOR & MARKET INTELLIGENCE • Supported direct and sub-dealer networks by managing quote configuration via SFDC CPQ and enabling adoption of the B2B portal. • Partnered with retail and user marketing teams to implement central marketing campaigns and increase brand visibility. DOCUMENTATION & TRAINING: PROCESS DOCUMENTATION, QUOTING DECKS, TRAINING COORDINATION PROJECT DELIVERY: CLIENT IMPLEMENTATION, SOLUTION EVALUATION, OPTIMIZATION STRATEGIES Business Analyst – Sales Operations • Conducted market and competitor analysis to provide actionable insights for territory-level sales planning. TECHNICAL PROFICIENCY: SALESFORCE CRM, MICROSOFT OFFICE SUITE, JIRA, POWER BI, SQL PROJECT & STAKEHOLDER MANAGEMENT: CROSS-FUNCTIONAL COLLABORATION, UAT, MILESTONE TRACKING - WORK EXPERIENCE CAPITAL MARKETS: CORPORATE ACTIONS, FIXED INCOME & EQUITY BROKERAGE SALES OPERATIONS & ENABLEMENT: SAAS SALES OPERATIONS, GTM READINESS, FORECASTING, BUSINESS REVIEWS, PLANNING - | - BUSINESS ANALYST – SALES OPERATIONS & SALES SUPPORT TOOLS QUOTING & SALES SUPPORT: SFDC CPQ, PRICING STRATEGY, ORDER TRACKING, QUOTE-TO-ORDER PROCESSES Bangalore, India • Led documentation of process improvements for better coordination across product placement and sales execution. • Contributed to pricing and channel strategy updates by consolidating regional data and recommending actionable changes. SATRAC INDIA Bangalore Sep 2018 - Apr 2019 Business Associate – SCM & Manufacturing Ops • Managed supply chain planning and ensured timely production fulfillment based on dealer orders and regional needs. HINDI • Interfaced with logistics and warehouse teams to streamline material flow and minimize delivery bottlenecks. KANNADA • Led initiatives to reduce rework and improve quality control, directly impacting production lead time and dealer satisfaction. • Produced daily production and order fulfillment reports to track status and align operations with customer expectations. COURSES THE COMPLETE POWER BI PRACTICAL COURSE UDEMY NOV 2022 • Coordinated with cross-functional teams to align demand planning with sales commitments in key territories. EDUCATION CERTIFIED BUSINESS ANALYSIS PROFESSIONAL (CBAP) HRD CORP, SINGAPORE COUNCIL PONDICHERRY UNIVERSITY Pondicherry, India 2025 MBA SEP 2023 SRINIVAS INSTITUTE OF TECHNOLOGY Mangalore, India 2018 Bachelor of Engineering D.A.C.G GOVT POLYTECHNIC Chikmagalur, India 2013 High school diploma SQL FOR DATA ANALYSIS LINKEDIN • MBA in Operations And Supply Chain Management • Mechanical Engineering FEB 2022 • Automobile Engineering