Shyam Pothurajula

Shyam Pothurajula Email:-, Mobile:- SA ID:- Managing / Building business, leading operations, quality and Training environments, working in multi-cultural environment and delivering sustained profitability and growth in dynamic conditions PROFESSIONAL PREFACE 20+ years of extensive cross-functional experience in managing business Operations. Adroit in driving the profitability of the business by providing the right solution to the customers and maximizing longevity of relationship. Displayed outstanding performance in managing various operations in the Business Sector. Proven expertise in providing superior customer service, high productivity, Cost Optimization, Revenue enhancement, budget adherence. Meeting targets, Customer Satisfaction, First Time Resolution with the design of various automations. Driving support function and back end productivity through tool automation. An out-of-the-box thinker with a flair for identifying & adopting emerging trends & addressing industry requirements to achieve organizational objectives and profitability norms. A strategic planner with proficiency in streamlining business processes, defining continuous improvement processes, training and building powerful teams. AREAS OF EXPERTISE Service/ Transactional Quality Management and improvement Process Planning and Management Hiring and Training Human Resources Performance Monitoring and Appraisal Employee and Customer relation Management Resource Planning and Management Productivity Improvement and employee utilization Periodical Budgeting and Cost Optimization Program revenue and Profitability Contract Negotiations and sign off Cross functional experience in Operations, Client Services, HR Activities, Training and Quality Supervising maintenance of large sized facilities including Unites site Offices etc. Negotiating for finalizing Service Agreements with contractors for execution of servicing works as per budgeted parameters. Arranging all necessary inspections approvals and licenses. Planning and coordination for procurement of equipments. Identifying and developing a reliable vendor for cost effective sourcing of the same PREVIOUS ASSIGNMENTS EMPLOYMENT SUMMARY Aucor Auctioneers (Pty) LTD. Johannesburg South Africa Warehouse Operations Manager April 2017 till date. Reliable Human Resources Pvt. Ltd., Software Testing Engineer in Seal InfoTech from June 2014 to March 2016. Moditha Hydro Power Pvt. Ltd GM Admin & Liasioning from July 2010 till May 2014 VCI Hospitality Limited Manager Administration from September 2008 till June 2010. TechUnity Inc. VA USA Manager Administration & Business development from November 2007 to April 2008. A TATA Enterprise E2E Serwiz Solutions Limited Quality Coach from May 2006 to August 2007. Mexicana Medica (Surgical disposables) Manager Administration & Sales from December 1996 to January 2006. Aucor Auctioneers (Pty) LTD. Manager Operations April 2017 till November 2021 Responsible to receive, dispatch and handling stock like, hardware, catering, office/home furniture and electronic appliance. Planning and execution of weekly and monthly auctions. Post and pre auction interacting with customers and understanding their needs and grievances Simultaneously operating online auctions, planning weekly and monthly auctions. Evaluating the goods of the liquidator. Procurement. Working with a team of 10+ responsible for every day meeting/briefing to for smooth functionality. Planning and executing site auctions. Moditha Hydro Power Pvt. Ltd GM Admin & Liasioning from July 2010 till May 2014 Procuring all the required NOC, s of the project. Organizing for the ground level survey of the project. Land accusation. Preparation of the forest file Organizing Joint Inspection for the construction of the project. Handling 6 site supervisors 210 trade, skilled and unskilled workers. Planning and coordination for procurement of equipment’s. Organizing fleet of equipment’s and machines while under construction. Settling weekly payments for hired equipment’s and machines. Disbursement of salaries and other payments. Checking and reporting the daily progress of the project constriction. VCI Hospitality Limited Manager Administration from September 2008 till June 2010. Re-Structuring the New setup for the team of 30 marketing and Admin staff. Implementing plans to manage facilities as per organizational needs & parameters. Supervising maintenance of large sized facilities including Unites site Offices etc. Negotiating for finalizing Service Agreements with contractors for execution of servicing works as per budgeted parameters. Arranging for all necessary inspections approvals and licenses. Conducting performance appraisal of the employees in the company. Handling the management of health and safety of the employees. Liaising with necessary bodies for stationery requirements and AMCs/ ARCs. Coordinating with administration department of group companies and locations to leverage facilities. Responsible for employee’s grievance re-addressal pertaining to administration services. Organization training and development programs to sharpen the skills and knowledge of team members. EDUCATIONAL QUALIFICATION Completed MBA from Andhra University Visakhapatnam. AP.1991 Completed Degree from Andhra University Visakhapatnam. AP.1989 Completed Intermediate from Lankapam Bullaya College Visakhapatnam. AP.1986 Completed SSC from Visakhapatnam. AP.1984 I hereby declare that the above stated particulars are true and to the best of my knowledge and belief and given a chance to serve your organization, I shall do my best. Place: Date:(Shyam. P)