Shyam Pothurajula

Having 20+ years of extensive cross-functional experience in managing business Operations. Adroit in driving the profitability of the business by providing the right solution to the customers and maximizing longevity of relationship. Displayed outstanding performance in managing various operations in the Business Sector. Proven expertise in providing superior customer service, high productivity, Cost Optimization, Revenue enhancement, budget adherence. Meeting targets, Customer Satisfaction, First Time Resolution with the design of various automations. Driving support function and back end productivity through tool automation.An out-of-the-box thinker with a flair for identifying & adopting emerging trends & addressing industry requirements to achieve organizational objectives and profitability norms. A strategic planner with proficiency in streamlining business processes, defining continuous improvement processes, training and building powerful teams.