Shrub Virre Hernando

Hi, I’m Shrub! 👋 I’m a detail oriented, tech savvy, and results driven professional with 5+ years of experience providing exceptional customer service, technical support, and virtual assistance to international clients across voice, email, and chat platforms.

I don’t just “do tasks”. I solve problems, drive efficiency, and deliver top-quality service that helps your business grow. Whether you need someone to handle support tickets, troubleshoot technical issues, manage CRMs, or automate your sales funnel, I’ve got you covered.

✅ My Core Services:

📞 Customer & Technical Support (Voice, Email, Chat)

📍 Inbound & outbound support for US based clients (Verizon, etc.)

📍 Email response handling using Zendesk, Zoho, Go High Level

📍 Live chat support with HubSpot, LiveChat, Freshdesk, Helpscout

📍 Billing, finance, and troubleshooting

📍 Conflict resolution with a people first approach

💼 Virtual Assistant (VA) Services

🌱 Calendar & inbox management

🌱 Travel & meeting scheduling

🌱 CRM data entry & management

🌱 Task automation and reporting

🌱 Social media research & lead generation

📌 GHL (Go High Level) CRM Expert

🎯 Pipeline management and automation

🎯 Workflow creation and follow-ups

🎯 Email & SMS campaign setup

🎯 Form integration and funnel management

🎯 Contact tagging, segmentation, and triggers

📈 Sales Support & Telemarketing

🌼B2B appointment setting

🌼Lead nurturing and qualification

🌼Cold calling, warm follow-ups

🌼Product/service upselling and closing

🛠️ Tools & Platforms I Use:

🧰 CRM/Helpdesk: Go High Level, Zendesk, Zoho, Hubspot, Close, Avas CRM

🧰 Communication: Gmail, Slack, Skype, Zoom, Whatsapp, Viber

🧰 Productivity: Google Suite, MS Office, Calendly, Monday.com

🧰 Social/Marketing: LinkedIn, Facebook, Instagram, TikTok, YouTube, Indeed

🧰 Chat/Email Support Tools: Freshchat, LiveAgent, Helpscout, Freshdesk, Gmail

🌟 Why Clients Hire Me:

✔️ Quick learner, can start with minimal supervision

✔️ Always meets (or beats!) deadlines

✔️ Patient, friendly, and great under pressure

✔️ Flexible with time zones and work hours

✔️ Strong communication & soft skills

✔️ Long-term partnership mindset

💬 Let’s Collaborate!

Need someone reliable, adaptable, and resourceful to help scale your business? Let’s chat and see how I can bring value to your team.

🕒 Available: Full-time | Part-time

📍 Location: Philippines (Fluent in English)

💬 Communication: Fast replies guaranteed!