- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 28 years old
- Location:
- Delhi, Delhi, India
- Experience:
- 5 years
SHRISHTI
C U S T O M E R
S U P P O R T
EXPERIENCED CUSTOMER SERVICE
SPECIALIST WITH OVER 5 YEARS IN HIGHVOLUME CONTACT CENTERS AND BACKOFFICE OPERATIONS ACROSS TOP
MULTINATIONAL COMPANIES. SKILLED AT
MANAGING COMPLEX CUSTOMER ISSUES,
RESOLVING DISPUTES, AND DELIVERING
EXCEPTIONAL SERVICE ACROSS MULTIPLE
CHANNELS. KNOWN FOR BUILDING
RAPPORT, MULTITASKING UNDER
PRESSURE, AND ENHANCING CUSTOMER
SATISFACTION IN DIVERSE INDUSTRIES
INCLUDING FINANCE AND TRAVEL.
CONTACT INFO
A-2 block gali number- 21,
West sant nagar, Burari,
Delhi-110084, India
EDUCATION
SKILLS
Bachelors- Delhi University
Diploma in Czech language- DU
Diploma in Aviation-Frankfinn
Languages Known- English,
Czech, Hindi and Punjabi.
Patience & emotional resilience,
Clear verbal & written
communication, Active listening,
Empathy, Analytical thinking,
Resourcefulness, Decision-making,
Time management, Prioritization,
Technical or product knowledge,
Customer-centric attitude,
Teamwork & adaptability.
--
I have been recognized for my
contributions towards customer
service/ support profile and
satisfaction in my current role.
EXPERIENCE
December 2022 – June 2024
Customer support in Fraud Prevention | American Express
November 2019 – October 2022
Customer service in Rewards Redemption | Customer support in Citi Bank Billing Dispute | Concentrix
June 2018 – September 2019
Customer service | Travel carnival cruise and lines | IGT Solutions
