Shrishti Shrishti

I am writing to express my interest in the Customer Support Representative position in your organisation. With a strong commitment to delivering outstanding customer experience of more than 5 years and a natural ability to solve problems with empathy and efficiency, I am excited about the opportunity to contribute to your team.

In my previous role at American Express, Concentrix and IGT solutions, I handled a high volume of customer inquiries via phone, email, and live chat, consistently meeting and exceeding key performance metrics such as response time and customer satisfaction scores. I take pride in my ability to actively listen to customers, understand their concerns, and provide clear, tailored solutions. Whether helping customers navigate technical issues or assisting with billing questions, I strive to turn each interaction into a positive experience that builds trust and loyalty.

What draws me to your organisation is your reputation for putting customers first and fostering a supportive, collaborative environment. I am eager to bring my communication skills, patience, and dedication to your team, ensuring every customer feels heard and valued.

I would welcome the opportunity to discuss how my experience, skills and passion for customer service align with the needs of your team. Thank you for considering my application. I look forward to the possibility of speaking with you.