Shoumya Venkatesan
- |-| https://www.linkedin.com/in/shoumya-venkatesan/
Summary
Project Manager with 5 years of experience driving agile practices, implementing SaaS solutions, and enhancing team performance
through coaching and process optimization. Proven expertise in overseeing agile maturity roadmaps, facilitating ceremonies, and aligning
cross-functional teams to deliver high-quality outcomes within deadlines. Skilled in applying frameworks like SAFe to achieve business
agility and operational excellence.
Skills
Project Management, Agile Methodology, Risk Management, Stakeholder Management, Project Planning, Team Collaboration, Task
Tracking, JIRA, Client Relationship, Project Coordination
Work Experience
Verloop.io
Chennai, India
Project Manager
Mar 2024 - Present
• Led end-to-end project management for implementing conversational AI platforms for 30 clients across various industries, resulting
in improved customer engagement and satisfaction by 98%
• Collaborated with sales, product, and engineering teams to understand client requirements and design customized solutions aligning
with business objectives.
• Developed and maintained detailed project plans, including specifying goals, strategies, staffing, scheduling, identification of risks,
contingency plans, and resource allocation.
• Ensured project deliverables met quality standards, were completed 10% under budget, and adhered to agreed timelines, resulting in
successful project outcomes.
• Coordinated and communicated project execution with internal and external stakeholders to achieve project goals and manage client
expectations.
• Facilitated weekly project status meetings, delivering updates to clients and internal teams, which improved communication and
reduced project delays by 20%.
RevenueHero
Chennai, India
Solutions Consultant
Sep 2023 - Jan 2024
• Leveraged HubSpot, Salesforce, Outreach, and Salesloft to streamline and optimize sales processes, resulting in improved efficiency
and reduced sales cycle time
• Successfully onboarded and maintained continuous engagement with 2 key customers ensuring their satisfaction and loyalty.
• Provided prompt and effective customer support via Slack, addressing inquiries and concerns with a first response time of less than 5
minutes, enhancing customer satisfaction
Zupersoft
Chennai, India
Product Implementation Specialist II
May 2023 - Aug 2023
• Configured customer accounts for diverse markets and successfully onboarded customers onto the Zupersoft platform, enhancing
user satisfaction and platform adoption
• Collaborated with Professional Services and Business Analysts to understand customer requirements, ensuring alignment and
successful project outcomes
• Created customized quote and invoice templates using HTML and CSS, improving the efficiency and accuracy of customer billing
processes
• Utilized Zoho suite of products, including Zoho CRM and Zoho Desk, to streamline customer interactions and improve service
response times
• Participated in product feedback sessions and collaborated with the product development team, contributing to enhancements that
improved product functionality
Freshworks
Chennai, India
Product Onboarding Specialist
Apr 2022 - May 2023
• Conducted discovery calls with customers to understand their business needs, defined the project scope, and collaborated with
multiple teams to ensure the chatbot was built and launched efficiently.
• Worked with over 80 customers, ranging from small startups to large enterprises, including notable companies like OneReach,
Caratlane, Turtlemint, NIUM, and Milaha.
• Introduced new onboarding techniques that improved customer satisfaction by 60%, demonstrating effective stakeholder
management and project planning skills
Accenture
Bengaluru, India
Application Development Analyst
Nov 2019 - Apr 2022
• Handled on-call support for clients, addressing over 50 calls daily, and deployed solutions for 75 jobs using JIRA and Scrum
Methodology, improving client satisfaction and system reliability
• Designed, built, tested, assembled, supported, and configured applications to meet business requirements using JavaScript and project
management tools, enhancing application performance and user experience
