Shofiqul Azad

MD SHOFIQUL AZAD MIZI Address: Phone: Email: 55, West Madartek, Dhaka -- SUMMARY Operations & Supply Chain Professional with 7+ years of experience in banking, telecommunications, and corporate operations. Proven expertise in procurement, vendor management, logistics, and process optimization. Skilled in cross-functional team leadership, cost control, and implementing strategies that improve efficiency and ensure compliance with organizational and regulatory standards. WORK EXPERIENCE Officer, Assistant Manager Liability Operation Department, Padma Bank PLC Oct 2024 - Present Process account opening for savings, current, fixed deposit, and other liability products in compliance with KYC, AML, and central bank regulations. Ensure all KYC (Know Your Customer), AML (Anti-Money Laundering), and compliance checks are thoroughly completed. Ensure operations are fully compliant with internal policies, local regulations, and central bank guidelines. Support internal and external audits by providing required documentation and clarifications. Coordinate with front-office and relationship managers to resolve client queries related to deposit products. Recommend and implement operational efficiency improvements to reduce errors and processing time. Achieved 100% audit compliance in KYC project completing 30,000+ customer accounts. Reduced average account opening processing time by 20% through workflow improvements. Officer, Assistant Manager General Service Division, Padma Bank PLC Sep 2023 - Sep 2024 Source and procure IT hardware as per the bank’s requirements. Evaluate and negotiate with suppliers to secure the best pricing and terms. Coordinate with the IT department to forecast future equipment needs. Coordinated logistics for equipment delivery, storage, and installation across 75 branches. Ensure timely delivery and installation of equipment to prevent any disruptions in operations. Build and maintain relationships with IT equipment vendors and service providers. Monitor supplier performance and resolve any issues related to delays, quality, or service. Managed and reconciled division budgets to ensure cost-effective procurement operations. Collaborate with the IT department, finance, and other stakeholders to ensure smooth procurement and distribution processes. Delivered and installed IT equipment to 100% of branches on schedule, avoiding operational disruptions. Associate Manager, Operation Division Quickly Global Ltd Aug 2021 - Sep 2023 Analyze network data to identify and address performance issues promptly. Implement proactive measures to ensure network stability and reliability. Plan and schedule routine maintenance activities for telecom equipment and facilities. Oversaw telecom equipment maintenance schedules and coordinated with field technicians. Develop and implement fault resolution procedures. Supervise a team of technicians and engineers, providing guidance and mentoring. Foster a collaborative and motivated work environment. Collaborate with equipment suppliers and service providers. Manage contracts, negotiate terms, and evaluate vendor performance. Negotiated vendor contracts, achieving cost reductions in telecom procurement. Generate regular reports on network health, performance, and maintenance activities. Provide management with insights and recommendations based on data analysis. Assist in the development of departmental budgets. Monitor expenses and ensure cost control within approved budgets. Accurately generate Bills of Quantities based on project specifications, plans, and requirements. Collaborate with project managers and engineers to ensure all project elements and materials are included in the BoQ. Verify and update BoQs as necessary to reflect any changes or modifications to the project scope. Maintain clear and effective communication with customers regarding billing details, invoices, and payment inquiries. Act as a primary point of contact for customers, addressing their inquiries, concerns, and needs promptly and professionally. Anticipate customer data and information requirements, and proactively provide them with relevant data when necessary. Developed daily network tracking system which increased network uptime to 99.5%. Engaged multiple vendors that ensured cost reduction by 25% and also improved quality. Executive Management Analyst, Operation Division Quickly Global Ltd Aug 2019 - July 2021 Conducted process studies to optimize communication, workflow, and resource utilization. Carried out work problem and procedure studies to assess issues such as communication and information flow. Documented findings of studies and prepared recommendations for implementation of new systems, procedures, and organizational changes. Trained workers in updated processes, leading online and offline training sessions and preparing manuals for ongoing support. Developed solid relationships with staff, customers, and with multiple vendors. Work with procurement managers and buyers to source the right products. Oversee product storage, handling, and distribution. Manage the costs involved while maintaining quality. Implement new technologies and stay alert to new trends and developments in supply chain sector. Supported continuous improvement through operational process analysis and effective strategic planning. Identified opportunities for operational and financial performance enhancements by synthesizing data and generating actionable insights. Improved departmental efficiency by 15% through revised workflows. Management Analyst Quickly Global Ltd May 2017 - July 2019 Gathered and analyzed operational and financial data to recommend system and process improvements. Analyze data gathered and develop solutions or alternative methods of proceeding. Effectively communicate with personnel concerned to ensure successful functioning of newly implemented systems or procedures. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Respond to customer issues in a timely manner. Recommend new systems, procedures, or organizational changes. Preparing Productivity and Utilization report of each employee of the organization. Maintain accurate records and document of all passive activities and discussions. Trained up new resources. Developed productivity tracking that improved reporting accuracy by 30%. Reduced onboarding time for new employees by 25% through structured training programs. EDUCATION Master of Business Administration Jan 2021 BRAC University Major in Operations and Supply Chain Management. Relevant coursework in Supply chain management, Project management, Quality and Productivity management. Bachelor of Science, Electrical and Electronic Engineering BRAC University Major in Electrical and Computer Group Apr 2017 Higher Secondary School Certificate, Science Dhaka City College July 2011 Secondary School Certificate, Science Motijheel Model High School and College Mar 2009 ADDITIONAL INFORMATION Core Skills: Operations Process Improvement, Procurement & Vendor Management, Cost Control & Budget Management, Inventory & Asset Management, Data Analysis & Reporting, Risk Management & Compliance, Banking Operations & Liability Products, KYC, AML & Regulatory Compliance. Languages: English (IELTS 7.5), Bangla. Technical Skills: Microsoft Excel, Office, Powerpoint, outlook, Core Banking Systems etc. REFERENCE Dr. Mohammed Belal Hossain Bhuian Associate Professor Department of Electrical and Electronic Engineering BRAC University Email:-