Shofiqul Azad

I am an Operations and Supply Chain professional with over 8 years of experience across the banking and telecommunications industries. My career has been defined by managing complex operations, streamlining workflows, and ensuring compliance with strict regulatory and organizational standards. I have consistently demonstrated the ability to deliver efficient, cost-effective, and reliable solutions that enhance organizational performance.

At Padma Bank PLC, I served as Officer/Assistant Manager in both the Liability Operations Department and the General Services Division. In liability operations, I processed and monitored account openings for savings, current, fixed deposit, and other liability products, ensuring 100% compliance with KYC, AML, and central bank regulations. I successfully completed a KYC project involving over 30,000 customer accounts with full audit compliance and introduced workflow improvements that reduced processing times by 20%. In the General Services Division, I managed the procurement and logistics of IT hardware across more than 75 branches, negotiating with vendors for favorable terms, coordinating installations on schedule, and ensuring uninterrupted branch operations.

Previously, as an Associate Manager in the Operations Division at Quickly Global Ltd, I oversaw telecom operations, supervised technical teams, and managed vendor contracts. I developed a daily network tracking system that improved network uptime to 99.5% and negotiated vendor agreements that reduced procurement costs by 25% while enhancing service quality. My role required strong leadership, analytical reporting, and budget management, which contributed directly to operational efficiency and customer satisfaction.

Earlier in my career, as an Executive Management Analyst at Quickly Global Ltd, I conducted process studies, optimized workflows, and supported strategic planning. I introduced revised processes that improved departmental efficiency by 15%, delivered staff training programs, and built strong vendor and stakeholder relationships to ensure smooth procurement, distribution, and operations.

My core strengths lie in procurement and vendor management, process improvement, compliance, customer coordination, and operational risk management. I am highly skilled in developing solutions that balance cost control with quality, leading cross-functional teams, and ensuring compliance with internal and external requirements.

Driven, detail-oriented, and results-focused, I am passionate about using my experience to support organizational growth and operational excellence while fostering collaboration across stakeholders.