Shoaib Riaz Siddiqui

SHOAIB RIAZ SIDDIQUI Personal Data Plot # 05, Rathore Nagar, Niwaru Road, Near Jagrati School, Jhotwara Industrial Area, Jaipur, Rajasthan - 302012 (INDIA) Cellular: -, -; Father's Name: Late RiazUddin Siddiqui Gender: MALE Nationality: INDIAN Email:-Date Of Birth: 31 January 1994 Marital Status: SINGLE Career Objective To achieve high career growth through a continuous learning process while seeking a challenging responsibility & enhancement of my skills with effective contribution to the growth of the organization. Work History TELEPERFORMANCE INDIA, Jaipur, Rajasthan December 2017 – Present Designation: Technical Support Executive at Norton by Symantec Corporation [International Chat Process] ➢ Joined as a Trainee and Learned Basics of Chat process, Chat flow and its requirements. ➢ Worked on multiple tools to provide Global Technical and Non-Technical Support for Norton Security products with proper case documentations. Technical troubleshooting with or without Remote Assistance for Norton Security products for all versions of MS Windows & Android OS. ➢ Assistance for numerous other Microsoft Windows, Web browsers, Internet and PC Performance related issues, Refunds, Assistance and placement of new orders for a wide range of security products, Issues related with Viruses & Spywares, Unauthorized Support and Scams, Case Escalations etc. ➢ To Provide Solutions & education to Queries Related to Norton products and their components along with their working, Cyber Security & related issues like Firewall, Defragmentation, Anti-spam, Threats, Password manager etc. ➢ To Achieve & Maintain Quality Scores & Customer Satisfaction Survey scores along with the Stack Rankings. ➢ Responsible for taking follow ups for open cases via Emails and provide resolution if needed. ➢ Responsible to offer Support and Manage the team CPA in the absence of Supervisors. ➢ Also handled daily Open cases trackers for all team members for further actions. GIRNAR SOFTWARE PRIVATE LTD., Jaipur, Rajasthan June 2015 – August 2016 Designation: Senior Car Consultant at CarDekho.com [Semi-Voice (Outbound) Process] ➢ Joined As a Trainee, Learned Almost Everything About Cars & Calling. ➢ Learned Soft Skills & About Customer Handling & Satisfaction. ➢ Worked On Web Based Database - Lead Management System [LMS] & On Web-form for New Lead Generation. ➢ To Provide Solutions to Queries Related to Cars, Dealer Coordination. ➢ To Achieve & Maintain Quality Scores & Sales Targets On Every Assigned Dealership. ➢ Responsible for Taking Proper Follow Ups from Both, Customers & From Dealerships; While Keeping Records in LMS as Well. SHOLPHIN INDIA PRIVATE LTD., Faridabad, Haryana August 2013 – November 2013 Designation: Production Engineer [On Job Training] ➢ Joined as a Trainee in Production/ Manufacturing Team in August 2013. ➢ Production & Repair - Two Tone Electronic Siren (Police) [20/40W & 12/24V]. ➢ Production - Barricade Blinkers [20 LED & 30 LED], PA System Components (Chassis) & Some Other LED Blinkers. Educational Profile ENGINEERING DIPLOMA IN ELECTRONICS & TELE-COMMUNICATIONS [BTER], 2013 Second Division [57%] Regional Institute Of Polytechnic Studies – Jaipur, Rajasthan. SECONDARY EDUCATION [RBSE], 2008 First Division [66%] Emmanuel Mission Senior Secondary School – Jaipur, Rajasthan. Skills ➢ ➢ ➢ ➢ Expert in Computer Skills & its Troubleshooting. Excellent Knowledge of MS WINDOWS NT/98/2000/XP/2003/Vista/7/8/10 & Softwares. Good Knowledge of MS Office 2003/2007/2010/2013/2016. Excellent Knowledge of Internet, Web Browsers & other Internet Related Services. Sound Knowledge of Ethical Hacking As Well. ➢ Languages Known: Hindi, English & Urdu (Read/Speak/Write). ➢ Call Handling Skills, Also Expert in Semi-Voice Process. ➢ Field Related: Knowledge Of Electronic Components, PCB, Integrated Circuits, Soldering, Wiring, Basic Testing, Etc. Strengths ➢ ➢ ➢ ➢ ➢ Team Work, Pressure Endurance, Time Management. Hard Working & Punctual. Good Learner & Concentrative. Optimistic & Deep Thinker. Tech-Savvy. Interests ➢ ➢ ➢ ➢ Reading Newspapers, Articles, Technology Updates. Internet Surfing for Gaining Knowledge & for almost everything. Software Collection, Software Cracking & Patching [Ethical Hacking]. Drawing & Painting, Photo-Editing (Basic). Awards & Certifications ➢ C-Sat Star of the month [June 2018] Teleperformance [D.I.B.S.] , Jaipur Achieving maximum number of Customer satisfaction surveys in a month, 2018 ➢ Certificate of Completion of New Hire Training Program Girnar Software Private Ltd., Jaipur Completion of New Hire Training Program, 2015 Trainings ➢ In December 2017 – For Norton by Symantec Corp. (Global leader in Cyber Security Industry) Process. ➢ In July 2015 – For CarDekho.com (India’s No. 1 Auto Portal) Process Successfully Completed 45 Days New Hire Training Program At Girnar Software Private Ltd., Jaipur. ➢ In summer 2012 - On Embedded System / Intel 8051 Embedded Microcontroller (MCS-51 Family of Microcontrollers). SHOAIB RIAZ SIDDIQUI