Shoaib Qureshi
Senior Customer Service Specialist
Highly motivated and results-driven professional with a strong educational foundation in
A-Levels and a dedicated pursuit of ACCA certification. Possessing three years of
invaluable experience in the contact center industry, I have consistently demonstrated
exceptional communication skills, a commitment to customer service excellence, and a
proven ability to thrive in dynamic and challenging environments. I am now eager to
apply my academic knowledge and industry expertise to drive success in a new and
exciting career opportunity.
Experience
Contact
Phone-
Email
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Address
MindBridge Jan 2021 - Feb 2022
Customer Services Representative
I had the privilege of being part of the dynamic team at Mindbridge Careem for an
impressive 13-month stint. During this time, I assumed the crucial role of managing
inbound calls with finesse. My dedication and commitment were evident as I
consistently provided customers with prompt and effective solutions to their
inquiries. This experience not only honed my communication skills but also
deepened my understanding of customer service excellence.
Abacus Feb 2022 - May 2022
Lahore, Muslim Town
Customer Services Specialist
Education
During my tenure at an abacus organization, I spent 4-5 months as a valuable team
member. My primary responsibility was skillfully negotiating and managing customer
phone and internet bills. In this role, I honed my negotiation skills while providing
cost-effective solutions to enhance customer satisfaction.
The Mejor Communications May 2022 - August-
O Levels
Customer Representative Officer
Lahore Grammer School
I dedicated 15 months of my career at Mejor Communications, where I undertook
diverse roles. Initially, I excelled in selling extended car warranties for almost 8
months. My performance led to a well-deserved promotion to a new campaign,
focusing on solar solutions. In this role, I successfully persuaded customers to
schedule appointments with us, paving the way for insightful solar pitches. This
Started 2022
journey showcased my adaptability and sales acumen within the company.
Crescent Model School-
A Levels
ACCA
Skans School of Accountancy
Expertise
Communication Skills
Problem Solving
Empathy
Time Management
Active Listening
Multitasking
Languages
English
Urdu
Volunteer Work
Rizq Foundation
I have worked with Rizq foundation on 7up Food Fest where we collected free Meal
donations from the people of pakistan came from all the cities to live witness Gohar
Mumtaz Performance. It was fun and we ended up geting a total of 1 Million Rupees
donation in a 3 days festival period collectively.
Certifications
Sales Mastery Workshop
Completed Sales Master Workshop, enhancing my sales acumen and strategies
to drive revenue growth and exceed targets.
TMC conducted a five days Sales Mastery Workshop hosted by Miss Rubab
Salman.
Customer Service Specialist
"Certified Customer Service Specialist, demonstrating expertise in delivering
exceptional customer experiences and fostering client satisfaction."
Internship
First National Equities Limited
I have done an internship in FNE brokerage house to learn Professional Skills on
Investiing in Pakistan Stock Exchange which is my all time passion.
