An astute professional with over 3 years of experience in Business development.
Deft at summarizing the inquiry and explaining the steps that will be taken and the estimated timeframe.
Proven track record of increasing cross sales and heading proposal preparation process.
Resourceful at maintaining business relationship with clients and customers to achieve quality service norms by resolving critical service-related issues.
Creating & sustaining a dynamic environment that motivates high performance amongst team members.
CORE COMPETENCIES
Operations Management
Performance Management
Computer Operations
Client Relationship Management
- Sales & Marketing - Team Management
KEY RESULT AREAS
Operations Management:
Analysing and investigating client service requests, assessing the urgency and sensitivity of enquiries and prioritizing them accordingly.
Ensuring that the service levels relevant to client service are adhered to.
Providing support with a focus on standard and high frequency procedures.
Monitoring and controlling the expense according to allotted budget.
Client Relationship Management:
Generating the ideas that can be implemented to help clients become more efficient in the management of their banking arrangements and to improve the efficiency in the way the Bank serves their clients.
Owning the client service request no matter what subsequent units are involved.
Providing process and product knowledge to the other team members.
Establishing good relationships with other departments for enhancing their co-operation when needed.
Handling all client complaints or issues along with creating a lasting positive impression in the clients’ minds.
From 14th Sep 2017 to till now with Nominal Housing, Delhi as a Business Development Executive
Accountabilities
Delivered exceptional customer service through acknowledgement.
Coordinated directly with departments, clients and management to achieve results.
Responded to customer requests via telephone and email.
Accountabilities
Performed continuous checks on various data access types, such as user logins and file permissions and typing data.
Advance Diploma in Software & Technology from ICE (Infotech Computer Education), Dadri, U.P.
MBA (Human Resource Management); 2017
Institute of Management Technology, Ghaziabad, U.P.
Bachelor of Arts: 2015
Chaudhary Charan Singh University, Meerut, U.P.
12th; 2012
J.P Academy, Meerut, U.P.
10th; 2010
Shaiffali Public School, Dadri, U.P.
Date of Birth:
29th August 1994
Languages Known:
English and Hindi
Passport Number:
R- (Valid till: 13/03/2028)
Driving License No.:
DL- (Valid till:-)
Nationality:
Indian
Religion:
Hindu
