SHIRLEY GOROSPE
CUSTOMER SERVICE
REPRESENTATIVE (PHONE AND
EMAIL)/ VIRTUAL ASSISTANT
CONTACT
--56 Ibanez Street
Luisiana Laguna, Philippines
4032
EDUCATION
Bachelor of Science in
Education - Major in
Mathematics
SOCIAL MEDIA
https://www.facebook.com/
shirley.gorospe.39
SKILLS
Customer Service
English writing and speaking
Administrative
Data Entry
Email Support
Phone support
Basic Photo & Video Editing
Internet Research
Web Management
Knowledge in Google Products,
Microsoft Office Programs &
Social Media Platforms
ABOUT ME
Shirley is a highly qualified Customer Service Representative. She
works hard with determination and dedication to achieve the best result,
doing everything she can to exceed expectation and to delight her
customer and clients. She has been providing excellent customer
service for 3 years and can start immediately to work full time.
EXPERIENCE
Amazon Seller Support - US online store
Concentrix Daksh Phil. - Oct. 2016 - June 2018
- answer and help the sellers inquiry through phone and email
regarding their order refunds, reimbursements, inventory,
shipments,listings, hazmat, payments and other issues for FBM and
FBA.
Customer Service Representative - Aus B2B Account
Sitel - March 2016 - September 2016
- assist the customers in processing order, return, refunds and invoice.
Customer Support - US Telco Account
The Results Companies - July 2015 - March 2016
- help the customer activating their accounts and phones, top up,
upgrading plan, basic troubleshooting and updating the details in their
existing account.
CUSTOMER SERVICE SKILL
- Ability to communicate effectively with a wide range of customer
- The ability to multi task and work under pressure
- Attention to detail
- Knowledge of administrative procedure
- The ability to follow instructions and deliver quality results.
