Shirley E. Gorospe

I have 3 years experience in Customer Service. I was trained with top BPO companies in the Philippines assisting US and Australian customers.

I can provide email and phone support. All the accounts that I've handled has Customer Satisfaction Survey (CSAT). Building an emotional connection with customers is not easy and it’s even harder when there are no verbal or physical cues to follow. I've demonstrated success in responding to customer's telephone, email queries in an accurate and timely manner. Not just that, I always make sure that I addressed all of the customer's concern without lacking empathy. I'm confident that my exceptional oral and written communication skills matched with great customer service will make me an asset to your company.

I am a full time freelancer and can work Australian or US business hours.