Shikha Mishra

SHIKHA MISHRA Irvine, CA, 92618• - •-• www.linkedin.com/in/shikha-mishra-7023b6163 Professional Summary Versatile Specialist-Business Analysis with ~10 years of experience driving digital transformation, process optimization, and automation across Insurance (P&C), Banking, and ERP domains. Proven expertise in Agile delivery, stakeholder management, requirements engineering, and QA leadership. Delivered measurable outcomes in system modernization, policy administration, FNOL automation, and ERP implementations. Strong cross-functional collaboration skills across business and technology teams. Currently seeking to leverage sharpened domain knowledge post-career break into impactful BA/QA leadership roles. Core Competencies Business Process Analysis & Optimization Requirements Elicitation & User Story Writing Agile (Scrum) Delivery & Scrum Facilitation UI/UX Wireframing & Prototyping Data Analysis (SQL, Stored Procedures) Test Automation & QA Leadership (Selenium, API Testing) Policy Administration & FNOL Automation (Insurance Domain) ERP Implementation & Testing (Oracle Cloud ERP, Ascend ERP, SAP) Banking Processes & Loan Origination Systems Stakeholder Management & Communication Professional Experience BA/QA Freelancer OneBusiness ERP Jan 2025 – May 2025 Participated in a simulated ERP implementation project to stay current with BA/QA practices during career break. Drafted business requirement documents (BRDs) and user stories for modules such as doctor management and loan processing, aligning with standard BA practices. Designed and executed manual test cases to validate web application functionality and UI responsiveness across multiple devices. Practiced Agile methodologies including sprint planning, backlog grooming, and retrospective discussions using tools like JIRA and Confluence. Simulated stakeholder interactions and change requests to enhance requirement gathering, impact analysis, and communication strategies. Specialist – Business Analysis LTI — Hartford, CT & India Jul 2021 – Aug 2023 Led migration of 108 legacy applications, improving system performance and stability while reducing downtime and production issues by 10%. Acted as Scrum Master, facilitating sprint planning, backlog grooming, and cross-team coordination. Identified workflow inefficiencies and designed optimized use cases and process flows, improving processing times. Proposed and implemented automation strategies for currency modernization and system upgrades. Collaborated with 15+ Agile teams on requirements definition, solution design, and implementation. Business Analyst LTI — India Aug 2018 – Jul 2021 Managed end-to-end business and technical analysis for multiple digital transformation initiatives. Created UX mockups and collaborated on UI design initiatives, demonstrating adaptability and contributing beyond core BA responsibilities. Performed SQL data analysis, built stored procedures, and conducted field mapping. Developed Selenium & API automation scripts, reducing manual testing effort by 30% and accelerating regression testing cycles. Associate Business Analyst LTI — India Jul 2015 – Jul 2017 Conducted requirements elicitation, created use cases and comprehensive documentation (BRD/FRD). Led grooming sessions, collaborated with QA teams on test strategy and requirements traceability matrix (RTM). Other Experience Management Trainee, LTI — India — Jun 2014 – Jun 2015: Supported requirements analysis, test case creation, and test data preparation. Completed insurance domain certifications. Financial Analyst (Underwriting QC), XL Dynamics — India — 6 months: Conducted quality control for underwriting operations. Intern, State Bank of India (SBI): Performed comparative financial analysis across banking institutions. Key Projects Policy Admin System Modernization – Travelers Insurance: Replaced legacy PAS, improving process efficiency by 20%. FNOL Automation – Travelers Insurance: Enhanced FNOL automation, reducing claim errors by 30%. Loan Origination System – SBI: Implemented LOS, achieving 20% reduction in approval turnaround time. ERP Implementation – Crowley Maritime: Led functional and integration testing on Ascend ERP. Oracle Cloud ERP – P&G: Conducted end-to-end testing of financials and procurement modules. Education Master of Management Studies (Finance) Mumbai University — Jun 2014 Bachelor of Engineering (Electronics & Telecommunication) PCCE, Goa — Jul 2011 Certifications AINS 24 – Insurance Certification ISTQB – Certified Tester ITIL Foundation – Service Management CP-BAT – Agile Testing Certification Skills Methodologies: Agile (Scrum), SDLC, STLC BA Skills: Requirements Gathering, Elicitation, Process Modeling (BPMN), Use Cases, BRD/FRD, UAT, Stakeholder Management QA Tools: Selenium, Postman, SoapUI, JMeter, Winium ERP / Domains: Oracle ERP, Ascend ERP, SAP, Insurance (P&C), Banking Collaboration & Project Tools: JIRA, Confluence, Rally, HP QC, MS Visio Databases: SQL Server (2016+), Stored Procedures Career Break Aug 2023 – Dec 2024 Planned break to focus on family responsibilities while awaiting work permit and pursuing continuous professional development in Banking, ERP, and Insurance domains. Now fully ready to re-enter the workforce with updated skills and renewed focus.