Shikha Mishra

’m a hybrid Business Analyst and Quality Assurance professional with 10+ years of experience across the Insurance (P&C, Life), ERP, and Banking domains. I specialize in bridging the gap between business requirements and high-quality technical delivery through a mix of structured analysis, manual and API testing, UAT coordination, and end-to-end quality ownership.

My experience includes leading QA strategy and test execution for large-scale policy administration system (PAS) modernizations, ERP implementations, and claims automation initiatives. I bring a deep understanding of STLC, SDLC, and Agile practices, and have authored artifacts like STP, STD, STR, BRDs, and RTMs.

Whether it's writing user stories, validating REST APIs using Postman, or performing root cause analysis to prevent production defects, I bring a proactive, detail-oriented mindset to every project. I’ve collaborated with cross-functional teams across the U.S. and offshore and am comfortable working independently or embedded within Agile squads.

Certifications: ISTQB, ITIL Foundation, AINS 24, CP-BAT

Tools: JIRA, Confluence, HP QC, SQL, Selenium, Postman, Oracle ERP, SAP