Shiela S. Gedalanga
Highly-skilled and adaptable Administrative Professional with over 10 years of experience in
executive support, sales operations and customer service for a Fortune 500 company. Seeking
to leverage a strong background in stakeholder management, process optimization, and data
analysis to provide exceptional virtual assistance to clients and help them streamline their
business operations.
San Agustin 1, Dasmariñas, Cavite,
Philippines 4114
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EXPERIENCE
SKILLS & EXPERTISE
Senior Customer Care Advocate — Rockwell Automation Phils. Inc,
Taguig City, PH
Project & Time Management: Trello,
Calendar Management, Meeting
Coordination
JULY 2021 - JULY 2024
Customer & Process Management: Managed the end-to-end credit and returns process
for the Southeast Asia (SEA) Region, ensuring strict compliance with company policies.
Stakeholder Relations: Fostered strong relationships with internal and external
stakeholders, including customers and distributors, to ensure timely resolution of requests
and high customer satisfaction.
Operational Excellence: Identified and implemented process improvements to enhance
efficiency and reduce costs, actively participating in initiatives to optimize workflows
and improve service delivery.
Sales Operations Specialist — Rockwell Automation Phils. Inc, Taguig
City, PH
JULY 2019 - JUNE 2021
Sales Enablement: Supported the development of standardized sales and marketing
processes, collaborating with cross-functional teams to boost sales force effectiveness
and drive revenue growth.
Data Analysis: Served as a key user of critical business systems (Microsoft Dynamics,
Anaplan), extracting and analyzing data to identify trends, generate insights, and support
data-driven decision-making.
Customer Loyalty: Provided support for SEA loyalty survey initiatives, from data
collection to analysis, contributing to strategies that enhanced customer engagement and
retention.
Inside Sales Admin — Rockwell Automation Phils. Inc, Taguig City, PH
Software & CRM: Microsoft Dynamics
365, Anaplan, SAP CRM, Oracle,
Zendesk, MS Office Suite (Advanced
Excel)
Administrative Support: Email
Management, Travel Coordination, Data
Entry, Process Documentation, Expense
Reports
Client Relations: Customer Service &
Support, Stakeholder Collaboration,
Customer Relationship Management
(CRM)
EDUCATION
University of Perpetual Help
System (DALTA) Las Pinas,
Manila — Bachelor of
Science in Commerce Major
in Management
JUNE 2000 - MARCH 2004
JULY 2018 - JUNE 2019
CRM & Opportunity Management: Managed and tracked sales opportunities in the
CRM system, qualifying leads, scheduling appointments, and preparing sales materials to
support the sales team.
Administrative Support: Maintained accurate and up-to-date customer information,
provided administrative support for inquiries, and assisted in preparing sales proposals
and presentations.
Financial Coordination: Facilitated credit transfer processes and collaborated with
finance departments to resolve credit-related issues, ensuring accurate and timely
transactions.
CORE COMPETENCIES
Project Management
Calendar Management
Travel Coordination
Email Management
Data Entry
Process documentation
Client Relations
HR & Administrative Support Specialist | Career Academy Asia
Makati City, PH
JANUARY 2016 - JUNE 2018
Records Management: Maintained and updated all employee records and confidential
files, acting as the custodian for all legal and HR documents, contracts, and agreements.
Recruitment & Onboarding: Managed the entire recruitment and hiring lifecycle, from
posting job openings to communicating necessary requirements and policies to new hires.
Operational Support: Prepared supply requisitions and maintained basic inventory to
ensure a well-stocked and orderly office environment.
Employee Communications: Handled internal communications related to HR policies,
training, and development, ensuring all employees were informed and compliant.
Executive Assistant — Talespin Behavior Change Marketing &
Communications, (OOB) Quezon City, PH
JULY 2011 - DECEMBER 2015
.
Executive Support: Proactively managed the President/CEO's complex calendar,
coordinating appointments, meetings, and travel arrangements to ensure optimal time
management.
Communication: Acted as a primary point of contact for internal and external
stakeholders, including clients and senior management, ensuring effective and timely
communication.
Administrative & Event Management: Handled a high volume of administrative
duties, including email correspondence and expense reports. Provided key support in
planning and executing client events from logistics to on-site coordination.
