Shiela Santiago Gedalanga

With over a decade of hands-on experience in a dynamic corporate environment, I established myself as a highly-skilled and adaptable administrative professional. My career, primarily anchored at a Fortune 500 company, showcases a robust background in everything from executive support and sales operations to comprehensive customer service. I excel at managing complex processes, fostering strong stakeholder relationships, and leveraging data to drive meaningful business outcomes.

My expertise is particularly evident in my roles at Rockwell Automation. As a Senior Customer Care Advocate, I masterfully handled the entire credit and returns process for the Southeast Asia region, ensuring strict compliance and cultivating high customer satisfaction. Prior to this, as a Sales Operations Specialist, I was instrumental in boosting sales force effectiveness by standardizing sales and marketing processes and providing critical data analysis using systems like Microsoft Dynamics and Anaplan. This analytical prowess was also key to my contributions to customer loyalty surveys, where I turned raw data into actionable insights for enhancing engagement and retention.

My foundational experience as an Inside Sales Admin further refined my skills in CRM and opportunity management. Beyond my work in sales, my career demonstrates a deep commitment to human resources and executive support. As an HR & Administrative Support Specialist, I was the custodian of confidential employee records, managing the full recruitment lifecycle and ensuring seamless internal communications. This was preceded by my role as an Executive Assistant to a CEO, where I managed complex calendars, coordinated travel, and acted as a vital communication link between clients and senior management.

My diverse skill set, spanning project management, advanced software proficiency (including MS Office and CRM systems), and client relations, makes me a prime candidate for any organization seeking a top-tier virtual assistant. I am well-equipped to streamline operations, enhance efficiency, and contribute to business growth, embodying a rare combination of operational excellence and strategic insight.