Shiela Marie D. San Juan
Email:-SkypeID: shieladsj
Qualification Summary
Experience in Microsoft Office and Spreadsheet.
Experience in handling complex electronic filing systems and managing data entry duties by employing high speed typing skills.
Drive and determination to see clients succeed
Ability to work as part of a team
Excellent customer service skills
Basic understanding of business operation, creating business and marketing plans, contracts and agreements and time management
Willingness to admit and correct mistakes
Good organizational skills
Good spelling, grammar and punctuation skills
Reviewing photos, editing and making necessary changes
Manipulate photos to achieve highest quality using the appropriate tools
Education
Philippine Christian University ( Silang Campus)
Undergraduate, Hotel and Restaurant Management
Work Experience
Email Support: March 1, 2017 – April 3, 2017
Lotus Leggings Inc.
respond to customers’ needs and concerns
Provide information about products and services
determine charges, and oversee billing or payments
Review or make changes to customer accounts
Handle returns or complaints
Record details of customer contacts and actions taken
Research answers or solutions as needed
Refer customers to supervisors, managers, or others who can help
Virtual Assistant: January 3 –March3, 2017
(Landlord Licensing Admin) Royal Rose Properties, MI
Maintenance- in charge of performing preventative property maintenance to keep the property functioning in top condition. For example, they are personally in charge of, or must hire someone to, exterminate, check for leaks, landscape, shovel snow and remove trash. This maintenance aims to keep current tenants happy and attract new tenants.
Repairs-when there is an issue must attend to it myself or must hire someone to attend to it. We often have a large network of reliable plumbers, electricians, carpenters and other contractors.
Schedule Inspections- Calling City for Inspection Schedule and make a Calendar appointment.
Inform Tenants and Owners of City scheduled Inspection.
Monitor Work Orders
Sending Rental License Registration to City.
Editing Rental Applications in Nitro Pro.
Sort Spreadsheet and Save to Drop box.
Customer Service Representative for BELL: OCTOBER 2015-JANUARY2016
Sitel Eton, Cyberpod, Ortigas, PH
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Take payment information and other pertinent information such as addresses and phone numbers.
Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
