Shiela Marie Jolo
$6/hr
Executive Virtual Assistant, Virtual Assistant, Social Media Engagement
Shiela Marie Jolo
Davao City, Davao del Sur
Executive Virtual Assistant/Social Media Manager
Value Statement: An individual with the ability to work independently or as part
of a team. Observant with keen attention to detail, which is vital in maximising the
client's time and resources to attain a unified goal. Fast learner and can work under
pressure while keeping high-quality standards of output.
Summary of Qualifications:
A great multitasker who can work under minimal supervision. Adaptable and
loves taking on challenging tasks while providing exceptional work.
1.
As an Executive Assistant, I oversaw the CEO’s transportation
operations by managing daily trips and coordinating with drivers to optimize
routes and prevent delays or cancellations. I ensured all trips were billed by the
end of each day and proactively planned upcoming trips, allowing the CEO to
focus on high-impact work while I handled the operational details seamlessly.
2.
As a Virtual Assistant, I managed the client’s social media platforms,
engaging with customers while maintaining the brand’s voice. I handled emails and
text communications, filed claims for lost packages, and moderated reviews,
providing both structure and support to the team.
3.
As a Customer Service Associate, I managed a high volume of daily emails,
resolving customer disputes, processing replacements and refunds, and
accurately recording all data in team spreadsheets. My attention to detail ensured
smooth workflows and reliable support for the team.
Core Skills:
●
Executive admin support & calendar management
●
Social media engagement & content creation (Canva)
● High Volume Data Entry
●
E-commerce support (Shopify, Amazon, TikTok Shop)
●
Customer service (Zendesk, Klaviyo)
●
Applicant tracking & job posting (Indeed)
●
Document handling & claims processing
●
Order fulfilment, returns, and refunds
●
Background check & onboarding coordination
Professional Experience:
Executive Virtual Assistant
Ascending Counselling Solutions – Alexandria, VA
July 2022 – January 2026
● Supported the CEO with daily calendar management and
inbox handling
● Managed NEMT(Non-Emergency Transportation) business
tasks: trip analysis, billing, and claims
● Handled driver onboarding: background checks and system
uploads
● Built and managed the client’s social media presence
● Created content via Canva and posted job ads on Indeed
● Managed client inbox and submitted grant applications
Virtual Assistant
TalentPop Inc. – Costa Mesa, CA
March 2019 – May 2022
● Managed comments and messages across TikTok, Instagram,
Facebook, Amazon, and email
● Filed courier claims, monitored reviews (Amazon & Okendo)
● Provided support via Klaviyo and Zendesk
Customer Service Associate / Order Fulfillment
PuraVida Bracelets – La Jolla, CA
March 2016 – November 2018
● Resolved 50–60 customer inquiries daily via email/chat (Zendesk)
● Processed refunds, replacements, and tracked orders in Shopify
● Delivered accurate, timely resolutions and boosted KPI success
Training
● Fulfilment by Amazon Virtual Assistant
● Basic Social Media Management Training
Education:
Philippine Women’s College – Davao City
BS Psychology (Undergraduate) | Oct 2019 – Mar 2020
St. Joseph Technical School – Davao de Oro
Basic Healthcare Giving | Aug 2013 – May 2015
Awards
● Writer of the Year
● Best in Community Research
