Shiela Marie Jolo

I am a reliable and detail-oriented Executive Virtual Assistant and Social Media Manager with over 7 years of experience supporting executives, e-commerce brands, and fast-paced teams. I specialize in executive admin support, customer service, social media engagement, and operational coordination.

In my recent role, I supported a CEO by managing inboxes, transportation operations, billing, claims, and driver onboarding. My proactive approach helped streamline daily workflows and allowed leadership to focus on high-impact priorities. I am highly organized, dependable, and comfortable working independently with minimal supervision.

I also have strong experience in e-commerce and customer support, handling high volumes of emails and messages, resolving disputes, processing refunds and replacements, and filing courier claims using platforms such as Shopify, Amazon, and TikTok Shop. I consistently provide professional, empathetic support while maintaining accuracy and efficiency.

Additionally, I manage social media engagement, moderate reviews, and create content using Canva while maintaining brand voice. I am adaptable, a fast learner, and thrive in dynamic environments where attention to detail and clear communication are essential.

I am seeking a role where I can contribute strong executive support, improve operations, and grow with a results-driven team.