Shiela Marie Ganot

SHIELA MARIE GANOT General Virtual Assistant | Data Entry | CSR OBJECTIVE EDUCATION A motivated individual willing to work in order to learn new things and earn money. A strategic and determined person who is patient and perseveres all the time to achieve the target goal. Mindanao State University Iligan Institute of Technology June 2009 – April 2014 Bachelor of Science in Chemistry Transcript of Record: https://drive.google.com/file/d/11XPujyI7qDagB82RNTDuORzAO2MrFw 3S/view?usp=sharing CONTACT EzAcc Training Center May 23, 2022 - May 27, 2022 Virtual Bookkeeping – Manual Bookkeeping, Australian Accounting, Xero PHONE: - WhatsApp: - ADDRESS: 200 Guyabano Street, Summitville, Bayanan, Muntinlupa City Philippines 1772 EMAIL:-FB: https://www.facebook.com/shigi.sanS G/ LINKEDIN: linkedin.com/in/shielamarieganot REFERENCES Available upon request. Advisor Training, QuickBooks Online Advisor Training Training Certificate: https://drive.google.com/file/d/1XXDUEWU5vDG9vU0EFwGEx8_HJIrPk4Ru/view? usp=sharing Xero Certificate: https://drive.google.com/file/d/1qB28hH924P3LTlFa9HMPorCZSjwTmWyx/view?us p=sharing QuickBooks online Certificate: https://drive.google.com/file/d/12UTPkcAEgrhRzIZM9j2xC5OvC8S5C4PP/view?us p=sharing WORK EXPERIENCE Teletech Philippines Customer Service Representative - Chat Support April 2021–May 2022 • • • Provides customer support so that the customer’s issues will be resolved Ensure customer satisfaction in every issue encountered Ensure to meet all targets for a good working metrics Hinduja Global Solutions - Customer Service Representative January 2020–April 2021 • • • Solves customer’s issue by following the company’s protocol Ensure that every customer’s concern is taken care of Provides quick and accurate response to the customer’s questions Citinickel Mines and Development Corporation - Junior Chemist May 2018–January 2020 • • • Prepared chemical reagents necessary for wet laboratory analysis. Operates X-ray fluorescence machine for dry analysis. Performed titration for determination of Nickel content of the sample. • • • Housekeeping and inventory of all materials and chemicals. Attends seminars and meetings needed for the job and for the company Supervises personnel when needed Mindanao State University -Iligan Institute of Technology – Laboratory Technician June 2014–May 2018 • • • • Prepared and dispensed chemicals and reagents for all laboratory classes in the Chemistry Department Assisted in the dispensing of laboratory apparatuses during laboratory classes In-charge in the proper handling and storage of existing chemicals in the Chemistry Department Performed other related functions such as housekeeping and inventory of materials and chemicals in the stockroom. SKILLS ✓ ✓ ✓ ✓ ✓ ✓ Customer Service Xero Online Application Quickbooks Online Application Google Docs Microsoft Word Microsoft Excel