Shiela Lyn Simborio

SHIELA LYN SIMBORIO BPO CALL CENTER AGENT PROFESSIONAL BIO CAREER OVERVIEW I am enthusiastic, patient and customer- driven individual who will strive to support and resolve customer's issues and concerns. Real Estate Virtual Assistant TRAINING: Customer Service Representative BPO Agent Home based RELEVANT SKILLS - Close attention to details - Strong organizational skills - Active listener - Computer skills - Adaptability - Good interpersonal skills - Problem solving CONTACT INFORMATION Address: Misamis Occidental, PH Phone: - Email:-https://www.linkedin.com/in/scagand es/ Eden's Virtual Services |- - Manual skip tracing - Lead Generation - Cold Calling - Updated CRM - Built List - Web research Email Marketing GMS Pte.LTD. |- - Web research for lead generation - Answered quotation inquiries, general questions and follow-ups - Organized and filter inbox - Carried out email marketing and manage email lists IT Data Encoder Univan ShipManagement Inc.. |- - Data encoding - ensures high accuracy - Updated and maintained database - Generated reports IT Data Encoder - Administrative Assistant MMSPHIL Martime Services, Inc. |- - Answered emails - Made travel arrangements - Scheduled meetings - Organized managers’ calendars - Managed contact lists - Addressed employees concerns - Established files and keep records RELEVANT EDUCATION Philippine Christian University Bachelor's Degree in Business Administration | 2006 - Majored in Management (minor in marketing) - With a GWA of 91.2%