159 Pulong Buli,
Santo Domingo, Nueva Ecija--
SHERYN GRACE D. LAUREANO
PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
Dedicated Quality Assurance Specialist who can
provide exceptional insights/feedback
Someone that can define measure, analyze and
improve and control. Also, can work with Operations to
provide the support that they need
Monitor phone calls to measure
performance and help implement business
strategic objectives
Analyze data that help improve certain
metrics of teams
Create reports needed by the client
Excellent communication skills
Keen attention to details
Can work with minimal supervision
Proficient in MS Office Applications (Word,
Excel, PowerPoint, etc.)
Team Management
TECHNICAL SUPPORT REPRESENTATIVE, CONVERGYS PHILIPPINES
INC.
November 2006 – August 2007
CUSTOMER SERVICE REPRESENTATIVE, CONVERGYS PHILIPPINES
INC.
August 2007 – February 2008
QUALITY REPRESENTATIVE, CONVERGYS PHILIPPINES INC
February 2008 – May 2017
QUALITY TEAM LEAD, NATIONAL DEBT RELIEF
(Home-Based)
September 2017 – August 2019
EDUCATION
BACHELOR OF SCIENCE IN BIOLOGY MAJOR IN
MICROBIOLOGY, CENTRAL LUZON STATE UNIVERSITY, NUEVA
ECIJA, 2006
Study focused on microorganisms and how they can
affect the community
Dean’s list SY-
DOMINICAN HIGH SCHOOL, NUEVA ECIJA, 2001
Secondary education
AFFILIATION
Member, CLSU Biological Society
Member, Philippine Society for Microbiology Inc. (PSM)
TRAININGS
Gearing the Youth Towards Leadership of Tomorrow,
CLSU, 2005
Microbiology Symposium for Educators and You, DLSU,
2005
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Sheryn Grace D. Laureano
Biotechnology, Concepts, Tools and Applications, CLSU,
2006
International Symposium on Biotechnology, CLSU, 2006
Salesforce Training/Certification - Salesforce
Administrator Certified, Convergys Philippines Inc., 2011
Convergys Leaders as Coaches, Convergys Philippines
Inc.,2016
JEFF BISEGGER
REFERENCE
Director of Quality, National Debt Relief-
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Sheryn Grace D. Laureano
