Sheryn Grace Laureano

I have a 10 years BPO experience and I worked as a Quality Specialist. I listen to calls and do monitoring based on the client's guidelines. I also do basic reporting with Excel and provide feedback to the agents. I also have skills with team management as I have been a team leader. I also have background with being a virtual assistant as this is similar with the job that I have before.

I am hardworking, goal oriented, can work with minimal supervision.