Sheryllin Grace S. Villaram

SHERYLLIN GRACE VILLARAM C U S T O M E R A N D S A L E S S E R V I C E R E P R E S E N T A T I V E PROFILE CONTACT --Purok 3 Villa Juanita Subd. Pavia Iloilo, Philippines EDUCATION 2013 - 2017 WESTERN INSTITUTE OF TECHNOLOGY – WIT Bachelor of Science in Civil Engineering 2009 - 2013 UNIVERSITY OF ILOILO BASIC EDUCATION DEPARTMENT PHINMA Secondary Education 2017 VOCATIONAL COURSE Computer System Servicing NC II Consumer Electronics Servicing NC II SKILLS Although my course is different from the position I am applying for, I can assure you of my strong determination to always give my best in every task I am entrusted with. I am willing to undergo any training that will help me perform well in this role. Through my experiences, I have developed skills in communication, interaction, and professionalism, and I am eager to further enhance these by working in your company. I am committed to applying these skills and continuously learning to contribute to the success and growth of your organization. WORK EXPERIENCE Stealth Monitoring ( GardaWorld ) Monitor control center systems by processing motion-triggered alarms and reviewing live video feeds. Observe and analyze surveillance footage to detect unusual activities and potential threats. Identify potential risks accurately and communicate them promptly to the Escalation Group.. TELUS International Philippines Handle real-time customer inquiries, including account, technical, and troubleshooting support. Manage backend customer tasks, including returns, refunds, data updates, and complaint resolution. Handsel Advertising Consultancy Services Managing customer inquiries regarding advertised products through email correspondence. Accurately managed customer records. Time Management Non-voice Advertising Specialist Critical Thinking 2023 - 2024 Back Office Staff Stratauz Business Consultancy Services Effective Communication 2024 - 2025 Customer Service Representative / Back Office Agent Teamwork Leadership 2025 - PRESENT Detection Specialist 2020 - 2023 Managing customer inquiries regarding advertised products through email correspondence. Accurately managed customer records. Technical Proficiency Attention to Detail LANGUAGES English (Fluent) Tagalog (Fluent) LEADERSHIP I'm a cheerful and self-assured individual who faces challenges directly. I connect well with people from various cultures and backgrounds. Additionally, I am an effective organizer who handles pressure well.