Sheryllin Grace S. Villaram

I am an experienced professional with a well-rounded background in customer service, back-office operations, and marketing support, complemented by technical training in computer systems and electronics. Over the years, I have developed a strong foundation in managing customer relations, ensuring operational accuracy, and delivering results in fast-paced environments.

At TELUS International Philippines, I honed my expertise in real-time customer support, providing clear and efficient assistance for account inquiries, technical issues, troubleshooting, and service concerns. Alongside these frontline responsibilities, I also managed crucial back-office functions such as processing returns, issuing refunds, updating records, and resolving escalated concerns. This combination of direct customer engagement and behind-the-scenes operational support reflects my adaptability and versatility in handling multiple aspects of customer service.

Prior to that, as Back Office Staff at Handsel Advertising Consultancy Services, I specialized in handling customer inquiries through email correspondence and maintaining accurate client records. This role enhanced my attention to detail, organizational ability, and proficiency in written communication—skills that are essential in providing reliable and seamless customer support.

My experience as a Non-Voice Advertising Specialist at Stratauz Business Consultancy Services further strengthened my skills in delivering timely and effective support via chat platforms. I consistently provided quick resolutions and ensured client satisfaction, proving my ability to manage customer needs efficiently without voice interaction. Similarly, my role as a Marketing Specialist at Data Alliant BPO exposed me to social media-driven customer service, where I addressed inquiries related to promoted products and developed an understanding of digital engagement.

In addition to my customer service expertise, I bring technical knowledge and hands-on experience gained through vocational training and on-the-job exposure. With certifications in Computer System Servicing and Consumer Electronics Servicing, and practical experience as a Computer and Sales Technician, I am capable of troubleshooting and supporting technical concerns—an added strength that complements my customer-facing skills.

Throughout my career, I have been recognized as cheerful, approachable, and confident, with the ability to connect effectively with people from different backgrounds. I excel under pressure, remain organized in challenging situations, and approach each responsibility with dedication and professionalism.

Overall, I offer a rare combination of customer service excellence, operational reliability, and technical expertise. My goal is to continue growing in a role where I can leverage my skills, contribute to organizational success, and deliver outstanding experiences for clients and customers alike.