Sheryl V Evalla

Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents. I been in a bpo for almost 4 years and I was a top performer for almost 1 year. I also have a managerial position in a private agency.