Experience
Apr 2017 - Present
(5 years 3 months)
Office Administration Assistant
G2 Ocean Ltd.-ROHQ | National Capital Reg, Philippines
Industry
Transportation / Logistics
Specialization Administrative/HR Support
Role
Administrative/Executive
Position
Level
Experienced Employee
Provide secretarial and administrative support to the Branch Office Manager
and other Managers as required
Answer, screen and transfer inbound phone calls
Receive and direct visitors and clients
General administrative and clerical duties include photocopying, fax and
mailing
Maintain electronic and hard copy filing system when required
Resolve administrative and problem inquiries
Prepare written responses to routine enquiries
Prepare and modify documents including correspondence, reports, drafts,
memos and emails schedule and coordinate meetings, appointments and
travel arrangements and documentations for all employees
Open, sort and distribute incoming correspondence
Maintain office supply inventories, employee medical supplies, pantry supplies
and first aid kit
Coordinate maintenance of office equipment
Liaise with the Landlord on office maintenance or repairs
Follow up the pantry assistant
Coordinate hotel bookings, transportation arrangement
Support HR in local payroll if required
Adhoc duties – provides other administrative assistance as required
Oct 2015 - Apr 2017
(1 year 7 months)
Billing Coordinator
B & M Global Services Manila, Inc. | Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization Law/Legal Services
Role
Others
Position
Level
1-4 Years Experienced Employee
Prepare invoices in accordance with Firm billing policies and guidelines. This
includes processing billing adjustments, bill narrative editing, and generating
draft and final copy of invoices using the Elite Legal Billing software
Ensure that invoices prepared reflect a very high quality of output; presentable
in a format that is appropriate to be received by the clients of Baker &
McKenzie.
Maintain and update client billing information, instructions and requirements
necessary in processing invoices
Prepare and generate reports as requested by the local office, Team Leader or
Supervisor
Jun 2006 - Sep 2015
(9 years 4 months)
Business Processing Specialist
AIG Shared Services
Industry
Insurance
Specialization Customer Service
Role
Others
Position
Level
Supervisor / 5 Years & Up Experienced Employee
Assists the Team Leader to ensure that SLA’s were met in a daily and
monthly basis.
Prepares and run reports of daily volume and quality data of the team
Provides coaching and training to colleagues for the enhancement of their
capabilities and talents to meet their respective targets
Evaluates completeness of insurance applications, requirements and state
compliance for Life and Retirement products offered by the company
Prepares correspondence related to temporary life insurance coverage
Prepares daily and monthly quality report of additional trainees
Responsible for encoding term and whole life insurance applications into an
appropriate system
Acknowledges requirements received at the time of data entry and verifies
agent profile and information
Checks and posts other requirements needed for the underwriting and
issuance of the application in a certain system
Uses multiple processing systems effectively and handle multiple tasks
simultaneously
Identifies and documents inquiries, classifications, errors and training gaps for
team preference
Participates in comprehensive error analysis discussion and evaluation
ensuring to maintain targets to be accomplished on a daily basis while
sustaining performance
May 2003 - Jun 2006
(3 years 2 months)
Document Analyst
SPi Global Solutions
Industry
Law/Legal Services
Specialization Others
Role
1-4 Years Experienced Employee
Analyze source documents and input data using designed programs (for online coding, checking and edit checking) as well as adhere to all procedures,
instructions and processes according to the company's productivity and
accuracy standards and conformance with the quality systems requirements
Attends orientation and listens to instructions being disseminated and ensures
that there are well understood. Checks and correct coded source documents
and/or electronic files for possible errors according to job specifications and
standards
Proofread keyed source documents
